Kimberly Chaleunphone
Plainville,CT
Summary
Customer Service Professional experienced in enhancing customer satisfaction through effective complaint resolution and relationship building. Achieved increased sales and loyalty by utilizing up-selling and cross-selling techniques while maintaining accuracy in cash handling. Focused on exceeding customer expectations and fostering long-term trust through proactive communication and conflict resolution.
Overview
24
24
years of professional experience
Work History
CSA
Walgreens
Berlin, CT
08.2008 - 05.2025
- Improved customer satisfaction by promptly addressing inquiries and resolving issues, leading to positive feedback.
- Developed strong customer relationships through consistent delivery of outstanding service and follow-up support.
- Resolved escalated customer complaints professionally and efficiently, reinstating client confidence in brand.
- Increased sales through effective product recommendations and upselling techniques.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
CASHIER
ShopRite
Manchester, CT
07.2001 - 02.2011
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked and tagged merchandise for displays.
- Resolved customer complaints professionally, improving customer relations and fostering loyalty.
- Provided efficient and accurate cash transactions, enhancing overall customer satisfaction.
- Mentored new employees on cashier duties and best practices, improving staff performance.
- Stocked, tagged, and displayed merchandise.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Education
High School Diploma -
East Hartford High School
East Hartford, CTNo Degree -
Manchester Community College
Manchester, CTSkills
- Sales strategies
- Product upselling
- Customer service
- Customer engagement
- Relationship management
- POS system operation
- Cash handling
- Inventory management
- Inventory control
- Stock replenishment
- Returns processing
- Effective communication
- Problem-solving skills
- Time management
- Team collaboration
- Strong work ethic
- Stock replenishment
Timeline
CSA
Walgreens
08.2008 - 05.2025
CASHIER
ShopRite
07.2001 - 02.2011
High School Diploma -
East Hartford High School
No Degree -
Manchester Community College