Kimberly Chambers
Memphis,Tennessee
Summary
Highly qualified, service-oriented professional with several years of successful experience in positions of increasing responsibility and duties. Operates with a strong sense of urgency and thrives in a fast-paced environment. Seeking a challenging and stimulating position which offers plenty of scope for initiative and career advancement.
Overview
9
9
years of professional experience
Work History
Floor Manager
DWJ Korean BBQ
05.2020 - Current
- Lead and work as a team to provide consistently exceptional and efficient service in a high-volume setting.
- Manage a team of 5 wait staff members to ensure smooth operation of the restaurant, resulting in a decrease in customer wait times by 30%.
- Assess levels of urgency during peak hours, prioritizing and delegating tasks accordingly while effectively communicating expectations to both customers and waitstaff.
- Foster relationships amongst both waitstaff and customers to provide an enjoyable atmosphere and enhance loyalty.
Member Relationship Specialist
First South Financial Credit Union
04.2019 - 07.2020
- Resolved an average of 50 member inquiries per day through various channels, both in call center and in branch, resulting in a satisfaction rating of 95%.
- Coordinated with internal departments to find resolutions and conduct further research on member accounts.
- Navigated multiple software systems and search tools to find information.
- Organized and documented all call information according to standard operating policies and procedures to ensure future ease-of-use.
Medical Scribe
Clinica Camellia
07.2015 - 05.2018
- Increased overall productivity of clinical staff by providing real-time scribing support during heavy-caseload shifts, enabling better focus on direct patient care.
- Compiled medical histories and gathered patient information for doctor's visits, resulting in 100% accurate and up-to-date records.
- Created and maintained comprehensive electronic medical files for hundreds of patients, ensuring accuracy and accessibility of vital information.
- Facilitated communication amongst patients, medical providers, and other staff members, fostering continuum of care.
Education
Bachelor of Arts - Asian Studies And International Trade
University of Memphis
Memphis, TN05.2018
Skills
- Customer Service and Support
- Communication
- Teamwork and Collaboration
- Problem-Solving
- Relationship building and management
- Database Maintenance
Timeline
Floor Manager
DWJ Korean BBQ
05.2020 - Current
Member Relationship Specialist
First South Financial Credit Union
04.2019 - 07.2020
Medical Scribe
Clinica Camellia
07.2015 - 05.2018
Bachelor of Arts - Asian Studies And International Trade
University of Memphis
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