Kimberly Charles
Columbus,IN
Summary
Compassionate Domestic Violence Advocate with proven success in crisis intervention, supporting survivors through comprehensive advocacy. Delivered effective client support by leveraging empathy, communication, and problem-solving skills. Experienced Dispatcher skilled in maintaining exceptional customer service and communication in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Domestic Violence Advocate
Turning point
Columbus, IN
05.2026 - Current
- Facilitated safety planning and risk assessments for clients.
- Responded to incoming calls from domestic violence survivors, assessing needs and facilitating appropriate resources. from domestic violence survivors and trying to get them into shelter.
- Supported individuals facing domestic violence by offering emotional and practical assistance.
- Assisted clients in accessing community resources and services.
- Maintained accurate records of client interactions and services provided.
- Attended training sessions to improve advocacy skills and knowledge.
- Advised victims on obtaining restraining orders against perpetrators of abuse.
Walmart Associate
Walmart
Columbus, IN
02.2022 - 08.2026
- Operated cash registers to process customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves to ensure product availability and organization.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained cleanliness and organization in assigned areas of the store.
- Cleaned shelves, counters and tables to maintain organized store.
- Collaborated with team members to achieve daily operational goals.
Education
Indiana Connections Academy
Indianapolis, INSkills
Compassionate Domestic Violence Advocate with proven success in crisis intervention, supporting survivors through comprehensive advocacy Delivered effective client support by leveraging empathy, communication, and problem-solving skills Experienced Dispatcher skilled in maintaining exceptional customer service and communication in high-pressure environments
Compassionate Domestic Violence Advocate with proven success in crisis intervention, supporting survivors through comprehensive advocacy Delivered effective client support by leveraging empathy, communication, and problem-solving skills Experienced Dispatcher skilled in maintaining exceptional customer service and communication in high-pressure environments
Timeline
Domestic Violence Advocate
Turning point
05.2026 - Current
Walmart Associate
Walmart
02.2022 - 08.2026
Indiana Connections Academy