Microsoft
Kimberly Cintron
Pennsauken,NJ
Summary
Resourceful Service Coordinator with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction. Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Coordinator
PA Health Management
Philadelphia, PA
11.2023 - Current
- Coordinated service schedules and appointments with clients.
- Maintained accurate records of services provided for each client.
- Provided customer service to ensure client satisfaction.
- Handled incoming calls and inquiries from customers regarding services offered.
- Prepared and maintained accurate records and reports on services provided and client progress.
- Conducted client assessments to identify service requirements and appropriate resources.
Senior Probation Officer
State of NJ
Cherry Hill, NJ
10.2000 - 12.2014
- Collaborated with court personnel to conduct pre-sentence investigations and prepare sentencing recommendations.
- Maintained accurate case records, documenting all contacts and activities related to offender cases.
- Advised judges concerning violation hearings and revocation proceedings involving probationers.
- Monitored court ordered restitution payments from offenders, ensuring that victims are properly compensated for losses incurred due to criminal activity.
- Attended staff meetings regularly in order to discuss current caseloads, new initiatives, and best practices related to probationary services.
- Enforced sanctions against noncompliant individuals while also recognizing positive behavior changes among others under supervision.
- Monitored offenders' activities regarding fulfillment of court ordered requirements.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Supervised cases referred to court.
- Maintained accurate and confidential records of probationer activities and progress.
- Reviewed legal documents, including pre-sentence reports, to ensure comprehensive understanding of each case.
- Trained new probation officers on department policies, procedures, and best practices.
- Aided senior leadership during executive decision-making process by preparing offender reports for corrective action planning.
Director
Volunteers of America, Dakotas
Camden, NJ
02.1998 - 09.2000
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Collaborated with senior leadership to set long-term objectives for the company.
- Managed budgeting and financial planning processes for the organization.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Served as a public spokesperson at industry events or conferences.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Managed annual budgeting process, including forecasting and financial planning.
- Managed crisis situations to minimize impact on operations and reputation.
Director
KinderCare Learning Centers
Delran, NJ
01.1996 - 01.1998
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed policies and procedures to ensure compliance with corporate standards.
- Assessed employee performance against established benchmarks or targets.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Managed annual budgeting process, including forecasting and financial planning.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Developed and executed marketing strategies to increase brand awareness and market share.
Education
Bachelor of Arts - Psychology
Rutgers, The State University of New Jersey
Camden, NJ12-1989
Skills
- Resource Utilization
- Program follow-up and assessment
- Needs Assessment
- Community resource expertise
- Accurate Recordkeeping
- Family service plans
- Ongoing client support
Affiliations
- America's Miss National Exemplar Queen
- Minister
Accomplishments
- Miss. Volunteerism Award
Certification
- State of New Jersey Mediation Certification
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Software
Languages
English
Native language
Interests
Social, Spiritual, Mental,Physical
Timeline
Service Coordinator
PA Health Management
11.2023 - Current
Senior Probation Officer
State of NJ
10.2000 - 12.2014
Director
Volunteers of America, Dakotas
02.1998 - 09.2000
Director
KinderCare Learning Centers
01.1996 - 01.1998
Bachelor of Arts - Psychology
Rutgers, The State University of New Jersey
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