Kimberly Clark
Elsmere,DE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Director- West PA/VA
ARS Treatment Centers
10.2023 - Current
- Oversee the operations of 3 Pennsylvania and 2 Virginia OTP Programs
- Manage personnel, ensuring adherence to company mission and vision
- Travel to each center regularly to provide hands-on leadership
- Monitor financial performance
- Drive census growth with strategic planning to attract new patients and business opportunities
- Oversee federal and state compliance
- Maintain CARF accreditations
- Monitor staff performance by actively engaging in and observing day-to-day activities.
Quality Assurance Manager
ARS Treatment Centers
07.2021 - 10.2023
- Responsible for conducting quarterly internal audits for 10 OTPs in 5 states, DE, NJ, VA, MD and PA
- Ensuring corporate compliance, state and county regulations as well as CARF standards
- Create and maintain plan of corrections and follow ups
- Complete investigations and review critical incidents with a focus on process improvement
- Develop quarterly analysis on KPI trends for quality improvement.
Contract- Social Worker
Parkview Rehabilitation
06.2021 - 10.2022
- Conducted mental health assessments and provided counseling to residents who identified with anxiety, depression and/or substance abuse issues
- Completed referrals for psychiatry as needed.
Contractor-Therapist
Diamond State Counseling
01.2019 - 09.2022
- Currently providing individual therapy sessions to client ages 12 through adulthood using various treatment approaches
- Identify mental health and/or addiction diagnosis, assess needs and provide referrals as needed
- Coordinate care with external providers as needed
- Collaborate with psychiatric care providers, child services, legal and any other additional supports.
Clinical Supervisor
Claymont Comprehensive Treatment Center
07.2015 - 06.2021
- Manage 7 counselors and provide individual/group supervision weekly
- Complete case consultations on every patient’s treatment every 90 days
- Emphasize the use of CBT and MI therapeutic models
- Design and implement regular clinical training
- Track and complete monthly/quarterly reports on clinical trends
- Provide coaching and skill building to counselors for clinical and professional development
- Assist in Clinical Director responsibilities as needed
- Interpret and execute Delaware State Regulations and CARF policies
- Currently maintaining a caseload of 9 clients, completing individual counseling, treatment planning, crisis intervention and discharge planning
- Collaborate with external support such as Probation/Parole, Family Services, Social Services and Medical providers.
Contractor- Therapist
Holcomb Behavioral Health Systems
09.2017 - 06.2018
- Conducted individual and group counseling for dual diagnosis clients using CBT and MI approaches
- Completed intake assessments and referrals
- Provided evidence-based interventions to help clients reach their goals
- Communicated with client’s psychiatric providers, probation/parole, child services, attorney and any other supports.
Case Manager/ Counselor
Catholic Charities Bayard House
11.2013 - 07.2015
- Supervised 3 volunteers and 5 direct service staff
- Provided individual and group supervision to staff weekly
- Completed intakes, service plans and discharge plans for residents
- Sustained client files and maintained relations with the Delaware Division of Family Services
- Tracked client progress by completing individual weekly hour meetings
- Analyzed and evaluated client data
- Participated in child placement review meetings
- Educated clients about state assistance such as Medicaid, TANF and WIC benefits
- Developed and maintained data reports.
Substance Abuse Counselor
Claymont Comprehensive Treatment Center
09.2011 - 11.2013
- Provided individual and group counseling to individuals with substance abuse using CBT and MI methods
- Created treatment plans, progress notes, referrals, discharge plans and maintained patient charts
- Re-developed and facilitated and Road to Recovery group 10-week program
- Assisted patients on intake phone calls and managed admissions, assisted office manager with creating charts, filing, faxing and other administrative responsibilities.
IOP Counselor/Internship
PACE
01.2012 - 05.2012
- Co-facilitated intensive outpatient group counseling based on the 12 steps program
- Created treatment plans and case consultations
- Engaged in writing progress notes and discharge plans
- Completed insurance authorizations and bio psychosocial assessments.
Direct Support Professional
Devereux Kanner Center
04.2011 - 11.2011
- Assist individuals with intellectual developmental disabilities with daily life activities, such as personal hygiene, medical appointments, and community outings
- Implement treatment plans, perform behavior analysis and document progress reports.
Fraud Analyst
Barclays Bank
06.2008 - 09.2011
- Analyzed transactions on accounts and reviewed applications for potential fraud using TSYS system
- Assisted customers on inbound and outbound calls with their account information using security questions
- Tracked fraud loss and prevention using Microsoft Excel
- Trained new hires and engaged in project management.
Marketing Assistant
Academic Careers
06.2006 - 06.2008
- Created and sent emails to promote product, created and designed marketing promotions
- Maintained client accounts and processed credit card transactions
- Managed mail and phone call contacts.
Education
Master of Science in Administration of Human Services -
Wilmington University
08.2013
Drug and Alcohol Counseling Certificate -
Delaware Technical and Community College
05.2012
Bachelor of Arts in Psychology -
Neumann College
05.2008
Skills
- Individual/Group Psychotherapy/Counseling
- Cognitive Behavioral Therapy
- Motivation Interviewing
- Crisis intervention
- Conducting assessments
- Solution-focused
- Analytical skills
- Staff Management
- Operations Management
Certification
- CAADC, 2016
- LCDP, 2018
- LMSW, 2020
Timeline
Regional Director- West PA/VA
ARS Treatment Centers
10.2023 - Current
Quality Assurance Manager
ARS Treatment Centers
07.2021 - 10.2023
Contract- Social Worker
Parkview Rehabilitation
06.2021 - 10.2022
Contractor-Therapist
Diamond State Counseling
01.2019 - 09.2022
Contractor- Therapist
Holcomb Behavioral Health Systems
09.2017 - 06.2018
Clinical Supervisor
Claymont Comprehensive Treatment Center
07.2015 - 06.2021
Case Manager/ Counselor
Catholic Charities Bayard House
11.2013 - 07.2015
IOP Counselor/Internship
PACE
01.2012 - 05.2012
Substance Abuse Counselor
Claymont Comprehensive Treatment Center
09.2011 - 11.2013
Direct Support Professional
Devereux Kanner Center
04.2011 - 11.2011
Fraud Analyst
Barclays Bank
06.2008 - 09.2011
Marketing Assistant
Academic Careers
06.2006 - 06.2008
Master of Science in Administration of Human Services -
Wilmington University
Drug and Alcohol Counseling Certificate -
Delaware Technical and Community College
Bachelor of Arts in Psychology -
Neumann College
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