Kimberly Clark
South Bend,IN
Summary
Member Relations Advocate with professional oral and written communication, active listening and analytical problem-solving skills. Enhances membership experiences by employing service-oriented behaviors, understanding the members desires and providing customized solutions to build loyalty.
Committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling each members concerns individually and personally.
Overview
16
16
years of professional experience
Work History
Member Relationship Advocate
Notre Dame Federal Credit Union
08.2021 - Current
- Work effectively with fellow partners to coordinate effective solutions to any question or concern.
- Counseled members during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with members by maintaining open lines of communication throughout the entire representation process.
- Made referrals to appropriate partners, following up to confirm members concerns or requests were handled.
Manager of Negative Accounts/Assistant Head Teller
AAA Federal Credit Union
06.2008 - 08.2021
- Managed and motivated fellow employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced members satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with members and through account transactions.
Education
Associates Degree Office Management - Office Specialist
Davenport University
Grand Rapids, MI08.1989
High School Diploma -
LaSalle High School
South Bend, IN06.1986
Skills
Document filing
Interpersonal Skills
Team Collaboration
Creative and Critical Thinking
Document Management
Judgement and Decision Making
Attention to Detail
Effective Multitasking
Administrative Support
Establishing Effective Relationships
MS Office
Document Preparation
Exceptional telephone etiquette
Deadline Adherence
Policy Knowledge
Discovery and Document Review
Document Review
Analytical Reasoning
Volunteer at Pet Refuge Animal Shelter
As a volunteer, we work as a group to care for the cats and dogs in the shelter. Feeding and watering daily. Cleaning their cat condos, and spending time with them, showing all the cats and dogs love.
Additional Information
In 2016 and 2017, I was a Junior Achievement Teacher. This role consisted of going into classrooms and talking with the students about how to help their families, with doing daily chores, saving money and making good choices. This was done through games, crafts lessons for the day, provided by Junior Achievement.
Timeline
Member Relationship Advocate
Notre Dame Federal Credit Union
08.2021 - Current
Manager of Negative Accounts/Assistant Head Teller
AAA Federal Credit Union
06.2008 - 08.2021
Associates Degree Office Management - Office Specialist
Davenport University
High School Diploma -
LaSalle High School
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