Kimberly Clark
Sumter,SC
Summary
Highly Motivated professional seeking a challenging role in a fast-paced environment, focused on optimizing processes, drive team performance and achieve company goals.
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
23
23
years of professional experience
Work History
Sr. Client Success Coordinator, Media Sales
Spectrum Reach
01.2018 - 02.2026
- Accurately entered and manage orders for both linear and digital advertising
- Monitor Campaign pacing reports and adjust inventory as needed to ensure delivery
- Pull and analyze advanced campaign metrics reports using internal and external tools
- Identify and report any trends to senior management for potential rate changes
- Work with the credit team to ensure client credits are up to date
- Communicate effectively with Account Executive regarding status changes for our clients
Serviceability Supervisor
Spectrum
01.2017 - 01.2018
- Served as a key liaison between multiple departments, including Customer Care, Sales, Field Operations, and Constructions to ensure accurate and reliable information about services availability
- Investigated addresses and services details using variety of internal tools and systems
- Monitored and developed hourly reports to track performance and ensure the team met serviceability standards
- Managed and maintained departmental goals with the team
- Let a team with 11 direct reports, and 86 indirect reports
Payment Services Supervisor
Time Warner Cable
01.2013 - 01.2017
- Managed Vendor onboarding across all East and Midwest markets
- Spearheaded the rollout of new billing invoice tool, streamlining weekly invoices for four vendors and 500 technicians
- Managed team performance, providing coaching and support to enhance productivity.
- Formulated and implemented plans for process improvement
- Projected agent allocation needs by creating reports to ensure proper staffing levels
- Established and implemented and maintained administrative policies and procedures for the business organization
- Over saw a team of 10 direct reports and 10 indirect reports
Collections Field Support
Time Warner Cable
01.2010 - 01.2013
- Managed weekly invoicing approvals for the Carolina and Northeast regions
- Oversaw and managed account related to equipment debt and collections
- Monitored work order calendar quota region wide to ensure productivity targets were met
- Performed regional adjustment batch management
- Provided crucial support to Field Managers and Directors, stepping in to assist with duties in their absence
Workforce Management/Dispatch
Time Warner Cable
01.2005 - 01.2010
- Develop and implemented the Work Assure Program to improve productivity for in house management and field Technicians
- Managed work calendars and configured routing areas, resulting in increased productivity and more efficient routes for all Field Technicians
- Support for troubleshooting hardware and software issues
- Provided continuous training to internal and contractors groups on work management tools and best practices
Customer Service Associate
Time Warner Cable
01.2003 - 01.2005
- Managed inbound customer accounts and drove sales of cable and internet across the Carolinas
- Resolved escalated customer services issues and provide technical assistance to resolve trouble calls
- Mentored and trained new call center employees, contributing to team development and performance
Education
Business Analytics
Villanova University
01-2017
Business Management
Midlands Tech
05-2004
BBA
Purdue
Skills
- Project and Performance Management
- Team Motivator
- Innovated Problem Solver
- Analytical
- Workflow Optimization
- Multitasking and organization
Timeline
Sr. Client Success Coordinator, Media Sales
Spectrum Reach
01.2018 - 02.2026
Serviceability Supervisor
Spectrum
01.2017 - 01.2018
Payment Services Supervisor
Time Warner Cable
01.2013 - 01.2017
Collections Field Support
Time Warner Cable
01.2010 - 01.2013
Workforce Management/Dispatch
Time Warner Cable
01.2005 - 01.2010
Customer Service Associate
Time Warner Cable
01.2003 - 01.2005
Business Management
Midlands Tech
Business Analytics
Villanova University
BBA
Purdue