Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Jacob Hillyard

Conyers,GA

Summary

Accomplished Sr. Enterprise Client Success Manager at Solution Reach, adept in client relationship management and SaaS, I have successfully managed a $4.5 million ACV book of business, ensuring customer satisfaction and retention. My leadership in strategic planning and expertise in Salesforce have driven significant business growth and client loyalty.

Overview

26
26
years of professional experience

Work History

Sr. Enterprise Client Success Manager

Solution Reach
Lehi, UT
05.2015 - Current
  • Managed a team of 7 support representatives
  • Enterprise CSM managing multi-location book of business managing 20-30 Medical, Vison and Dental organizations
  • Mid-Market CSM managing 15-22 Enterprise customers
  • Sr
  • Enterprise CSM managing 6-15 enterprise logos which included 300 - 525 locations
  • Managed high profile Enterprise customers and was responsible to maintain and grow a 4.5 million dollar ACV book of business
  • Maintain the continuity of service
  • Built and developed a close long-term partnership with the executive team
  • Created account plans ensuring the client is hitting their KPI's
  • Provided the client with quarterly executive business reviews
  • Onboard and implement clients
  • Upsell, cross-sells and expansions to increase the client's success over their lifecycle
  • Maintain customer loyalty to avoid churn risks
  • Organize and conduct onsite strategic planning meetings
  • Managed renewal discussion with my clients
  • Customer advocate
  • Specialized in strategic retention discussions

Asset Manager / Team Lead

Spectrum Field Services
South Salt Lake, UT
08.2011 - 05.2015
  • I managed a multi-million-dollar portfolio with foreclosed, pre-foreclosed, and distressed properties
  • Worked closely with Fannie Mae, Freddie Mac, Chase Bank, Wells Fargo, and Carrington
  • Prepared repair bids for contractors across the nation
  • I worked in the housing and commercial market

Superintendent

Miller Development
Murray, UT
03.2008 - 10.2010
  • Supervised a crew of 5 employees to construct high-end custom homes at the Deer Valley location
  • Coordinated with owners, architects, engineers, inspectors and subcontractors
  • Developed daily paperwork of job status for management review
  • Completed problem resolution of all issues for smooth job operation

Superintendent

Hess Construction
West Valley City, UT
01.2007 - 03.2008
  • Supervised a crew of 5 employees to construct high-end custom homes at the Deer Valley location
  • Coordinated with owners, architects, engineers, inspectors and subcontractors
  • Developed daily paperwork of job status for management review
  • Completed problem resolution of all issues for smooth job operation

Commercial Concrete Specialist

Neff and Jensen Concrete
Sandy, UT
12.2005 - 02.2007
  • Completed all phases of concrete from foundations to custom finish work on commercial projects
  • Knowledge of gang planks, form setting, crane management and stamp work

Sales / Spa Maintenance / Delivery

Aquatech Pool and Spas
Sandy, UT
01.2003 - 12.2005
  • Greeted customers upon entrance to business and offered purchase opportunity of pools and service
  • Delivered spas and / or chemicals to commercial and residential customers in the Salt Lake valley
  • Maintained inventory control to ensure adequate supplies to operate business
  • Completed till conciliation, daily paperwork and bank deposits upon completion of shift

Asbestos Removal / Home Construction

Lone Peak Training Facility
Draper, UT
03.1999 - 01.2003
  • Completed asbestos removal and refurbishing of government buildings and homes in Utah
  • Performed concrete footings and foundations for permanent setting of manufactured homes in Utah

Education

Associate of Applied Science - Construction Management

Salt Lake Community College
Salt Lake City, UT
06-2003

Associates - Architectural Technology, Building

Salt Lake Community College
Salt Lake City, UT

Skills

  • Computer
  • Interpersonal
  • Construction
  • Stakeholder relationships
  • Other
  • Client relationship management
  • SaaS
  • Collaborative Team Member
  • Technical Blueprint Interpretation
  • Sales Proficiency
  • Client engagement
  • Salesforce
  • Energetic
  • Safety Conscious
  • Report creation
  • Client renewals and prospecting
  • Customer Service Representative
  • Staff training
  • Microsoft
  • Adaptable
  • Carpentry
  • Warehouse
  • Excel
  • Dedicated Professional
  • CRM software
  • Upselling strategies
  • ROI
  • Best practices
  • Revenue generation
  • Customer satisfaction
  • Project management
  • Customer service and support
  • Key performance indicators
  • Business growth management
  • Performance goals
  • Risk mitigation
  • Agreement compliance
  • Proficient in [software]
  • Training oversight
  • Growth strategies
  • Basic Electrical
  • Heavy Equipment Operation
  • Customer retention
  • Report generation
  • Client onboarding
  • Power BI
  • Punctual
  • Cabinetry
  • Client education
  • Property Oversight
  • Outlook
  • Dependable
  • Roofing
  • Telephone etiquette
  • Building Care Management
  • SharePoint
  • Skilled in Managing Multiple Tasks
  • Concrete
  • Deadline oriented
  • Small Engine Repair
  • Client liaison and advocacy

Accomplishments

  • Achievers Club 2024

References

References available upon request.

Timeline

Sr. Enterprise Client Success Manager

Solution Reach
05.2015 - Current

Asset Manager / Team Lead

Spectrum Field Services
08.2011 - 05.2015

Superintendent

Miller Development
03.2008 - 10.2010

Superintendent

Hess Construction
01.2007 - 03.2008

Commercial Concrete Specialist

Neff and Jensen Concrete
12.2005 - 02.2007

Sales / Spa Maintenance / Delivery

Aquatech Pool and Spas
01.2003 - 12.2005

Asbestos Removal / Home Construction

Lone Peak Training Facility
03.1999 - 01.2003

Associate of Applied Science - Construction Management

Salt Lake Community College

Associates - Architectural Technology, Building

Salt Lake Community College
Jacob Hillyard