Kimberly Cleaves
Memphis,TN
Summary
Compassionate and highly organized professional with extensive experience in caregiving, education, and management. Skilled in implementing Individual Support Plans, overseeing home operations, supervising staff, and maintaining compliance with policies and procedures. Currently pursuing an A.A.S. in Administrative Professional Technology with a concentration in Medical Office Technology, online, at Southwest Tennessee Community College to further enhance skills and professional development. Adept at fostering positive relationships with clients, students, families, and staff while ensuring quality outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Personal Assistant/House Manager
Consumer Direct Network of Tennessee
Memphis, TN
06.2023 - Current
- Provide compassionate and professional in-home care to elderly and physically disabled members, maintaining a client-focused approach.
- Complete daily personal care and light housekeeping tasks, including bathing, toileting, dressing, laundry, meal preparation, and shopping.
- Take clients to medical and dental appointments.
- Utilize strong time management, active listening, and multi-tasking skills to meet client needs.
- Communicate respectfully with members, families, and administrative staff, maintaining positive relationships.
- Work independently and collaboratively in a fast-paced environment, effectively using available resources to serve client needs.
Substitute Teacher
Memphis Shelby County Schools
Memphis, TN
08.2021 - 06.2023
- Followed lesson plans provided by the regular teacher to create a cohesive and consistent learning experience for students.
- Managed classrooms effectively to encourage student participation, minimize distractions, and maintain a positive learning environment.
- Adapted teaching methods to fit the needs of each individual student.
- Supervised approximately 45 students in and out of the classroom, including hallways, playground, and cafeteria.
- Provided in-class and at-home assignments based on the available lesson plans.
Assistant Manager
Circle K
Memphis, TN
08.2018 - 02.2021
- Assisted the Store Manager in overseeing daily operations, including staffing, inventory management, and customer service.
- Supported hiring, training, and supervising employees; conducted performance evaluations and provided feedback.
- Maintained high standards of customer service by ensuring staff provided fast and friendly service; addressed customer inquiries and resolved issues.
- Assisted with bookkeeping, merchandising, and maintaining store cleanliness and organization; ensured compliance with safety and security protocols.
- Worked towards achieving sales targets and implementing promotional strategies to enhance store performance.
Education
High School Diploma -
Northside High School
Memphis, TN05.2004
A.A.S. - Administrative Professional Technology, Medical Office Technology Concentration
Southwest Tennessee Community College
05.2026
Skills
- Individual Support Plan Implementation
- Direct Care & Personal Assistance
- Behavior Modification & Skill Acquisition Programs
- Staff Supervision & Training
- Home & Budget Management
- Scheduling & Coordination
- Compliance & Documentation
- Communication with Families & Conservators
- Data Collection & Reporting
- Time Management & Multi-tasking
- Collaborative Teamwork
Certification
Heartsaver First Aid CPR AED, American Heart Association / St. Jude Children's Research Hospital
Additional Information
Proficient in Microsoft Office Suite and electronic record systems., Strong interpersonal skills with adaptability, patience, and high energy for working in team environments., Valid driver's license with ability to meet agency insurance requirements.
Timeline
Certified Personal Assistant/House Manager
Consumer Direct Network of Tennessee
06.2023 - Current
Substitute Teacher
Memphis Shelby County Schools
08.2021 - 06.2023
Assistant Manager
Circle K
08.2018 - 02.2021
High School Diploma -
Northside High School
A.A.S. - Administrative Professional Technology, Medical Office Technology Concentration
Southwest Tennessee Community College