Kimberly Close
Dallas,TX
Summary
Collections/Credit, Administration Analyst Credit Administration with 30 years' experience in Credit, collections, AR and AP, with a high collection rating. Strong organizational skills that enable me to be able to handle a high volume of calls monthly. Detailed oriented problem solver who enjoys reconciling accounts and successfully resolving customer issues.
Overview
22
22
years of professional experience
Work History
AR Specialist
Shermco Industries Inc.
Irving, Texas
11.2024 - Current
- Managed accounts receivable processes and ensured timely invoice generation.
- Collaborated with sales teams to resolve customer billing inquiries effectively.
- Reconciled customer accounts to maintain accurate financial records.
- Cultivated strong client relationships to improve payment follow-up effectiveness.
- Utilized accounting software to track payments and manage account status updates.
- Facilitated communication between finance and other departments regarding payment issues.
- Followed up on past due accounts to ensure timely collection of funds.
- Addressed customer billing issues promptly to maintain satisfaction and trust.
- Maintained customer account information in the company's database, including current contact information and payment history.
- Participated in weekly meetings to discuss progress on overdue items and action plans.
- Researched discrepancies between customer payments and open invoices.
Accounts Payable Specialist
GTN
Dallas, USA
01.2022 - 10.2024
- Managed the setup new vendors in Quickbooks
- Entered invoices, double checked the terms to make sure they were set up correctly, if they were direct deposit adding the banking information
- Paying invoices within their terms, cut checks if they are not direct deposit
- Entered charges done on the credit card monthly in Quickbooks
- Approved bank transfers and wires.
- Ordered supplies for the office
- Technical Staffing
SR Accounts Receivable Analyst
FOSSIL, LLP
RICHARDSON, USA
01.2010 - 01.2022
- Managed E-commerce accounts, including Amazon and various manual accounts, ensuring accurate financial tracking.
- Performed full cycle of accounts receivable past due balances, handled research, analysis and account reconciliations.
- I settled credit cards daily through Cybersource if an authorization failed, reviewed returns and orders in WebSphere and Salesforce
- Monitored the failed settlement report
- Ensured timely resolution of payment issues and facilitated customer refunds
- Processed Fico's to clear fees, taxes, freight, and special handling charges, maintaining accurate accrual records.
Deductions Analyst
Dr pepper snapple group
Plano, USA
01.2004 - 01.2010
- Managed portfolio by researching open deductions for Sam's/Wal-mart, BJ's, Costco, and Walgreens
- Investigated damages, shortages, and reclamations to ensure accurate financial reporting
- Researched payments
- Disseminated information to brokers and sales personnel (RSM NAE) to facilitate timely resolution of issues
- Processed and organized documents systematically
- Wrote off variances if differences are detected
- Utilized Siebel (TPM) to clear trade deductions.
Education
Diploma -
Alliance High School
Alliance, OHSkills
- MS Word
- Excel
- SAP
- Shopify
- Givex (Gift Cards)
- Experian
- Equifax
- Dunn & Bradstreet
- Outlook 365
- Zendesk
- Paycor
- Cybersource
- WebSphere
- Client line
- Salesforce
- Moneris
- Quickbooks
- Payment tracking
- Accounting software
- E-commerce transactions
- Account reconciliation
- Research and due diligence
- AR aging reports
Languages
English, Fluent
Timeline
AR Specialist
Shermco Industries Inc.
11.2024 - Current
Accounts Payable Specialist
GTN
01.2022 - 10.2024
SR Accounts Receivable Analyst
FOSSIL, LLP
01.2010 - 01.2022
Deductions Analyst
Dr pepper snapple group
01.2004 - 01.2010
Diploma -
Alliance High School