Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIMBERLY COOPER

College Park,GA

Summary

Eager to embark on a fulfilling career, leveraging strong interpersonal skills to contribute to a company's success. Primary focus is enhancing customer satisfaction and elevating the overall customer experience. Driven to collaborate with a team that shares the same commitment to excellence.

Overview

11
11
years of professional experience

Work History

Receiving Associate

Walmart
08.2024 - Current
  • Verified quality of every item before acceptance.


  • Resolved difficulties for team members in item receipt processes.


  • Exceeded expectations in reaching daily goals.


  • Informed vendors and requested next steps by issuing tickets for discrepancies.

Warehouse Associate

MAU
01.2023 - 07.2024

Stow

Amazon
04.2021 - 04.2023
  • Organized inventory by following company guidelines.
  • Sustained daily goals to achieve expected standards of productivity.

Maintained compliance with safety guidelines during daily operations.

Customer Support Analyst

Interapt
04.2020 - 03.2021
  • Utilized internal processes to ensure efficient data analysis.
  • Ensured accuracy and uniformity by following standardized incident ticket processes.
  • Maintained high standards of client support in all interactions.

Data Entry

Exela Technologies
03.2019 - 04.2020
  • Transcribed medical data accurately onto digital platforms.
  • Ensured accuracy by aligning charges with respective billing records.
  • Managed effective functioning of copy machine processes.

Customer Service

Hertz Rental Center
08.2017 - 02.2019
  • Greet customers
  • Show and explain the different features of cars that fit customers’ needs
  • Take inventory
  • Help with any questions or concerns customers may have
  • Drive rentals to the airport for platinum member services

Customer Service Manager

Wayfield Foods
01.2014 - 06.2017
  • Managed front/ back end of the store while supervising store departments
  • Trained new employees
  • Conducted meetings for supervisors and employees
  • Responsible for hiring and terminating in my department
  • Responsible for currency coming in and out of safe
  • Scheduled employees weekly
  • Responsible for all documents and paperwork containing employee’s personal information

Education

Bachelor’s Degree - Mathematics

Atlanta Metropolitan State College
05.2021

Skills

  • Excellent Communication Skills
  • Management skills
  • Customer Service
  • Data Entry
  • Problem Solving

Timeline

Receiving Associate

Walmart
08.2024 - Current

Warehouse Associate

MAU
01.2023 - 07.2024

Stow

Amazon
04.2021 - 04.2023

Customer Support Analyst

Interapt
04.2020 - 03.2021

Data Entry

Exela Technologies
03.2019 - 04.2020

Customer Service

Hertz Rental Center
08.2017 - 02.2019

Customer Service Manager

Wayfield Foods
01.2014 - 06.2017

Bachelor’s Degree - Mathematics

Atlanta Metropolitan State College
KIMBERLY COOPER