Kimberly Costello
Sterling,VA
Summary
Forward-thinking Senior Manager adept at managing teams of 150 employees with 6 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
18
18
years of professional experience
Work History
Senior Manager
FedEx
Dulles, VA
01.2023 - Current
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Mentored junior staff members for skill development and career progression within the organization.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Senior Manager
FedEx
Williston, VT
04.2021 - 01.2023
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Provided strong leadership to enhance team productivity and morale.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Ramp Operations Manager
FedEx
Raleigh, NC
07.2019 - 04.2021
- Improved ramp operations efficiency by streamlining processes and implementing new procedures.
- Reduced employee turnover through effective communication, training, and performance management.
- Ensured timely and accurate ramp services for aircrafts by diligently coordinating with ground staff.
- Increased safety standards for both employees through rigorous adherence to regulations and guidelines.
- Achieved on-time departure rates by prioritizing tasks and closely monitoring staff productivity.
- Developed comprehensive training programs for new hires to ensure seamless integration into the team.
- Implemented cost-saving measures while maintaining high-quality service standards for airline.
- Assisted in the development of annual budgets for the Ramp Operations department, ensuring financial targets were met.
- Proactively addressed operational challenges by anticipating potential issues and devising appropriate solutions.
- Fostered a positive work environment through open communication channels among team members.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Operations Manager
FedEx
Raleigh, NC
04.2006 - 07.2019
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Education
Bachelor of Arts - Business Administration
Saint Andrew's University
Laurinburg, NCSkills
- Strategic Planning
- Resource Allocation
- Budget Oversight
- Reporting Oversight
- Logistics Operations Management
- Documentation and Reporting
- Conflict Resolution
- Organizational Improvement
- Data-Driven Decision-Making
- Contract Negotiation
- Hiring and Training
Timeline
Senior Manager
FedEx
01.2023 - Current
Senior Manager
FedEx
04.2021 - 01.2023
Ramp Operations Manager
FedEx
07.2019 - 04.2021
Operations Manager
FedEx
04.2006 - 07.2019
Bachelor of Arts - Business Administration
Saint Andrew's University