Kimberly Couch
Westerville,OH
Summary
Reliable business professional who will boost your office success with continuous process improvements. I offer exceptional operations and team management skills. I will eliminate obstacles that hold back revenue generation and expansion. I will closely monitor all aspects of accounts receivable, and adjust strategies as necessary. I welcome challenges, and find myself excelling when they are presented to me. I am very confident I would bring a welcome edge to your office, and will align myself with your office to achieve success. Together we can formulate and develop a business plan tailored to your specific office needs.
Overview
15
15
years of professional experience
Work History
Contract Consultant/Dental Billing Specialist
Variety
07.2021 - Current
- I offer many services to dental offices including, but not limited to, claims processing, payment posting, accounts receivable, patient billing, collections, eligibility and breakdown of insurance benefits, and prior authorizations
- I offer evaluation and consultation services on a short term or long term basis
- I offer front office training services, in addition to office policy, protocol, and procedure updating and implementation services
- I work at improving patient service and satisfaction through periodic account check-ins and face-to-face visits
- I research and implement emerging technology and solutions to improve operational processes, saving both time and money, and improving the overall patient experience
- I mentor staff on quality service delivery, increasing patient loyalty and retention.
Office Manager
Smiles for Life
05.2019 - 08.2020
- Recruited, hired and trained personnel to develop strong support team
- Established office workflow and team scheduling to adequately cover office hours
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime
- Managed employee performance through disciplining, coaching and counseling
- Implemented incentive programs and process improvements to bolster underperforming areas
- Implemented improved policies and organizational initiatives to reduce patient wait-time
- Scheduled appointments, prepared bills and maintained records.
Business Assistant
East Broad Family Dentistry
05.2017 - 04.2019
- Assisted patients in completing required paperwork, including insurance information and financial arrangements
- Received incoming calls, answered questions and scheduled patient appointments
- Monitored dentist schedules and coordinated patient appointments
- Delivered excellent customer service and facilitated development of patient and clinician relationships
- Explained fees and patient financial responsibility, and informed patients of existing balance due.
Lead Dental Assistant
Powell Oral Surgery and Periodontics
02.2015 - 04.2017
- Assisted with all processes and procedures from preparing patient to receive anesthesia to post op and release of patients to home
- Made next day Care Calls to post OP patients
- Helped with front desk responsibilities as needed.
Dental Assistant
Several Offices Throughout My Career
10.2009 - 01.2015
- Welcomed, seated and explained procedures to patients
- Prepared and sterilized dental equipment before procedures
- Adhered strictly to infection control policies and protocols
- Provided chair-side assistance during periodontal, preventive and operative dental procedures
- Transferred, retracted and prepared instruments for dental procedures
- Completed patient X-rays to assess treatment needs and interventions.
Education
No Degree - Dental Assisting
Delaware Area Career Center
Delaware12.2009
Associate of Applied Science - Business
Gannon University
Erie, PA06.1990
Skills
- Financial management
- Oversee administrative functions
- Revenue growth
- Training, development, and mentoring
- Process improvements
- Solid A/R recovery
- Operations management
- Customer Service Management
Timeline
Contract Consultant/Dental Billing Specialist
Variety
07.2021 - Current
Office Manager
Smiles for Life
05.2019 - 08.2020
Business Assistant
East Broad Family Dentistry
05.2017 - 04.2019
Lead Dental Assistant
Powell Oral Surgery and Periodontics
02.2015 - 04.2017
Dental Assistant
Several Offices Throughout My Career
10.2009 - 01.2015
No Degree - Dental Assisting
Delaware Area Career Center
Associate of Applied Science - Business
Gannon University
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