Kimberly Cousin
Elon,NC
Summary
Clinical technician with over 22 years of experience in pathology and surgical services. Expertise in medical information management and laboratory services, pathology ensuring efficient coordination and accuracy. Proven track record in managing medical records by being second in command to assist the lead worker and enhancing administrative functions while maintaining confidentiality. Strong collaborator focused on delivering exceptional customer service and supporting high-volume clinical teams with rigorous quality standards.
Overview
30
30
years of professional experience
Work History
Clinical Technican II
Duke University Hospital
Elon, NC
07.2011 - Current
- Ensured systematic filing of glass microscope slides and tissue blocks for accurate organization.
- Facilitated urgent patient treatment by efficiently retrieving slides for consultations.
- Accessioned incoming slides for patients with upcoming appointments to improve preparation efficiency.
- Prepared and tracked outgoing shipments of outside slides, completing necessary paperwork.
- Resolved discrepancies by investigating missing or incorrectly filed slides to restore order.
- Delivered stat slides promptly to accelerate pathology reviews.
- Refiled slides in correct locations to maintain optimal organization.
- Managed phone and email communications, taking messages and processing slide requests for pathologists.
- Digital pathology slide scanning
Operating Room Scheduler/Secretary
UNC Hospitals
Chapel Hill, NC
06.2004 - 03.2005
- Optimized scheduling of surgical procedures to maximize resource efficiency.
- Verified all patient information, procedure details, physician orders, and documentation prior to surgeries.
- Managed critical pre-operative communications with clinical and support departments.
- Facilitated prompt handling of schedule changes and urgent requests for improved workflow.
- Effectively communicated scheduling updates across surgeons, anesthesia providers, nurses, patients, and departments.
- Resolve scheduling conflicts with clinical and administrative teams to support efficient surgical operations.
- Coordinate schedule changes and communicate updates to minimize disruptions.
- Maintained organization and cleanliness in the operating room during turnover processes.
- Ordered necessary surgical supplies and equipment for readiness before procedures.
- Ensured adherence to HIPAA regulations while maintaining accurate surgical schedules.
- Manage multiple priorities while maintaining accuracy, confidentiality, and attention to detail.
- Perform data entry, filing, document preparation, record maintenance, and scheduling.
Medical Records Management
UNC Hospitals
Chapel Hill, NC
08.1997 - 06.2004
- Processed, filed, scanned, indexed, and organized medical documentation per established procedures.
- Ensured accuracy and accessibility of patient records for authorized personnel.
- Reviewed records for completeness and accuracy, identifying discrepancies for correction.
- Delivered medical records to clinics and departments, ensuring timely access for patient care.
- Prepared and retrieved patient records for appointments, emergencies, surgeries, and admissions.
- Protected confidential patient information while adhering to HIPAA privacy and security requirements.
- Processed medical record requests and released authorized documentation, adhering to hospital policies for compliance.
- Coordinated deceased patient releases to funeral homes and prepared required documentation.
- Retrieved medical records and assisted hospital staff with record-related requests.
- Managed multiple priorities while ensuring accuracy and confidentiality of medical records.
- Followed procedures for the secure handling, storage, release, and disposition of medical records.
Laboratory Assistant
Labcorp
Burlington, NC
09.1996 - 05.1999
- Conducted routine urine tests in compliance with established laboratory protocols.
- Received and processed labeled patient specimens, ensuring integrity and accurate identification.
- Supported laboratory staff in accurate and timely specimen processing.
- Streamlined laboratory operations by preparing work areas and materials for specimen processing.
- Prepared specimens for testing by aliquoting accurately according to standard procedures.
- Coordinated with team members to resolve tracking issues of missing or misplaced specimens, enhancing workflow and communication.
- Maintained accurate records and documentation to support traceability and quality assurance.
- Handled specimens with care, adhering to quality control protocols and procedures. specimens and laboratory materials while following quality control procedures.
- Cleaned laboratory surfaces and maintained equipment and work areas according to safety and SOP guidelines to ensure a safe and sterile environment.
- Monitored inventory, restocked supplies, and maintained adequate laboratory resources.
- Stored specimens appropriately, placing designated samples according to established guidelines.
- Answered calls, assisted with inquiries, and provided professional customer service.
Education
Certificate - Pharmacy Technician
GTCC
Jamestown10-2025
Associate of Applied Science - Medical Assisting
ECPI University
Greeensboro07-2011
High School Diploma -
Western Alamance High School
Elon06-1991
Skills
- Specimen processing
- Customer communication
- Attention to detail
- Scheduling and coordination
- Medical records management
- Medical terminology
- Organizational skills
- Team collaboration
- Analytical thinking
- Flexibility and adaptability
- Effective time management
Accomplishments
- Phi Theta Kappa
Timeline
Clinical Technican II
Duke University Hospital
07.2011 - Current
Operating Room Scheduler/Secretary
UNC Hospitals
06.2004 - 03.2005
Medical Records Management
UNC Hospitals
08.1997 - 06.2004
Laboratory Assistant
Labcorp
09.1996 - 05.1999
Certificate - Pharmacy Technician
GTCC
Associate of Applied Science - Medical Assisting
ECPI University
High School Diploma -
Western Alamance High School