Kimberly Craker
Director Of Engineering - Production Operations
Phoenix,AZ
Summary
Senior Leader with +20 years experience managing global/diverse teams of Managers, Software and Quality Engineers, leading Fortune 500 organizations in EMEA, APAC, and North America. Deep leadership and team building capabilities driven by natural communications skills and analytical mindset. Skilled in defining strategy and realizing execution; able to prioritize effectively and pivot quickly. Decisive leader who is highly effective at operating in fluid, high-pressure environments. Successfully handles simultaneous responsibilities while exceeding objectives and satisfying tough customers.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Director of Engineering
UpScript Health
Scottsdale, Arizona
07.2021 - Current
- Plans and directs all aspects of engineering activities and projects.
- Ownership of department-wide projects, presenting regular updates to senior leadership on progress and status.
- Manages resource allocation and utilization for entire Engineering department.
- Works closely with vendors and internal sourcing to establish relationships, fostering new opportunities, solutions and cost savings.
- Oversees day-to-day production activities in accordance with business objectives.
- Defines, implements and revises operational policies and guidelines.
- Works collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitors and coordinates workflows to optimize resources.
- Documented processes SOPs to comply with regulations and company policies.
Senior Program Manager
Weld North LLC
Scottsdale, AZ
05.2020 - 07.2021
- Facilitated development, implementation and coaching of scalable processes as company grew to support over 3M new customers.
- Collaborated with development teams, internal customers and product management to deliver desired quality requirements to customers.
- Built KPI's around efficiency and transparency of development process, allowing for quick identification and improvement of inefficiencies leading to increase in time to release new products by 50%.
- Identified system needs and designs processes to support ground-breaking bi-literacy program totaling $6M in year one revenue.
- Performed program research and data collection to develop cost estimates and budgets.
- Engaged with partners and constituent groups to create positive, trusting and professional relationships.
Senior Engineering Manager
TERADATA
San Diego, CA
10.2016 - 03.2020
- Lead team of 30+ engineers by enabling culture based on empowerment and mutual trust, resulting in spike in innovation and stronger team bonds.
- Architect solutions for 5 different business units including As-A-Service, AWS, Azure, On Prem, and Private Cloud, each designed uniquely to meet needs of targeted market segments.
- Purveyor of efficiency and automation, resulting in elimination of unnecessary manual processes, saving between $2M-8M in annual operating expenses.
- Driving team focus by evaluating priorities weekly and working collaboratively with Program Management team to drive customer value.
- Chaired immersive technology event and presented material to audience of more than fifty Senior Technologists.
Senior Technology Manager
KANSAS CITY FEDERAL RESERVE BANK
Kansas City, MO
07.2015 - 08.2016
- Led team of 25+ employees including senior architects, engineers and product support personnel.
- Directed cross-functional program teams from design to delivery of fully developed products, managing portfolio of multi-million-dollar projects.
- Evaluated new and existing projects, portfolio rationalization, and pivoted teams as required.
- Enabled organization to navigate critical resource constraints while optimizing staff capacity.
- Provided oversight of communication of engineering details translated to executive summary, successfully conveying appropriate contextual level of information needed by both technical staff and leadership.
Engineering Manager
Sprint Corp.
Overland Park, KS
12.1999 - 07.2015
- Directed activities of 60+ team members, comprised of engineers, analysts, and consultants.
- Managed $1M project to develop single data reporting technology across 12 disparate financial systems.
- Influenced Information Technology, Operations, and Finance stakeholders to develop combined, collaborative use case whose goal was one version of truth metric reporting capability.
- Consolidated 7 database systems, improving communication and reporting consistency by 70%.
- Implemented strategy to realize $6M cost savings by retiring obsolete financial depot technologies.
- Oversaw 24 Corporate Data Warehouse Systems and Financial Reporting Applications under scrutiny of SOX controls.
Education
Master of Business Administration (MBA) - Computer Information Systems And Finance
Missouri State University
Springfield, MO Aug 1997 - Dec 1999
Skills
Talent Development, Training, Coaching and Mentoring
Certification
PMI-ACP: Agile Certified Practitioner
Accomplishments
- Inherited a product in which customer incidents were averaging 5 per month per customer. Reorganized and focused the engineering team to devote priority to developing test driven code, and achieving a decline to .035 customer incidents per month. (Teradata)
- Created small, agile, purpose driven teams, successfully turning around a program behind schedule, over budget. Delivered value on time, meeting priority business requirements. (Teradata)
- Reduced annual operating expenses 25% by identifying and implementing operating costs, quality improvements. (Sprint)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s easier to ask forgiveness than it is to get permission.
Grace Hopper
Timeline
Director of Engineering
UpScript Health
07.2021 - Current
Senior Program Manager
Weld North LLC
05.2020 - 07.2021
Senior Engineering Manager
TERADATA
10.2016 - 03.2020
Senior Technology Manager
KANSAS CITY FEDERAL RESERVE BANK
07.2015 - 08.2016
Engineering Manager
Sprint Corp.
12.1999 - 07.2015
Master of Business Administration (MBA) - Computer Information Systems And Finance
Missouri State University
Aug 1997 - Dec 1999
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