Kimberly Craven
Whiteland,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Bosma Enterprises
08.2016 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
- Generated customer satisfaction surveys to analyze results into action plans.
- Managed EDI Program
- Managed Department Budget
Sales Executive
One Stop Marketing
10.2015 - 07.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Develop creative solutions/programs for corporate customers needs
- Develop and maintained relationships with new and existing customers
- Work closely with corporate buyers to create creative and cost effective programs for their promotional products budget
- Customer Service, Order Entry, Invoicing
Sales Lead/Account Manager/Executive Assistant
Sportco
09.2012 - 09.2015
- Executive assistant for president of sales & marketing
- Sales for my territory (outside sales) as well as support the entire sales team
- Exclusive Meetings Events - Solely responsible for all facets of meetings (travel, merchandising, sales,
accounting) at these conferences; held 4 times a year across country - Tradeshows - All facets (merchandising of booth, booth set up, work booth, leads follow up)
- Order entry & customer service
- Responsible for resolving all customer complaints
Sales Manager/Sales Representative/Customer Servic
R&M Specialties
01.1998 - 09.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed accounts for several school districts in Chicagoland and major corporate accounts - all of their promotional
products sales - Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Tradeshows - All facets (travel arrangements, work show floor, budget, accounting)
Education
No Degree - Accounting And Business Management
St. Petersburg College
St. Petersburg, FL05.1989
Skills
- Certified EDI Specialist
- Onboard New EDI Customers
- Research any item cross reference, pricing, and unit of measure discrepancies to correct EDI errors
- Certified Six Sigma Green Belt (Purdue University)
- Employee Coaching and Mentoring
- Ability to manage time and workload and produce results within specified time frames
- Salesforce Proficient
- Excellent Telephone Skills
- Excellent verbal and written communication skills including sound documenting abilities
- Create Standard Operating Processes (SOP)
Certification
Certified EDI Specialist
Certified Six Sigma Green Belt
Timeline
Customer Service Manager
Bosma Enterprises
08.2016 - Current
Sales Executive
One Stop Marketing
10.2015 - 07.2016
Sales Lead/Account Manager/Executive Assistant
Sportco
09.2012 - 09.2015
Sales Manager/Sales Representative/Customer Servic
R&M Specialties
01.1998 - 09.2012
No Degree - Accounting And Business Management
St. Petersburg College
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