Kimberly Cress
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Important To Me
Dedicated Disability Claims Specialist with over 16 years of experience in analyzing claims and providing exceptional client support. Known for effective time management and teamwork, driving reduced claim processing times and improved team performance through mentorship.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced with disability claims assessment, ensuring accurate and fair evaluations. Utilizes deep knowledge of relevant laws and regulations to guide decision-making processes. Track record of delivering high-quality customer service and resolving complex cases efficiently.
Work History
Disability Claims Specialist
16 Years 9 Months- Reviewed and analyzed disability claims to determine eligibility based on federal regulations.
- Advised claimants on application procedures and benefits entitlement, enhancing client understanding.
- Conducted in-depth interviews to assess claimant needs and gather relevant information for decision-making.
- Identified fraudulent claims by conducting detailed investigations and applying expert knowledge of disability guidelines and regulations.
- Provided exceptional service to clients through prompt response times, clear explanations of policy terms, and compassionate support throughout the claims process.
- Played a critical role in resolving customer complaints by addressing concerns and providing clear explanations about claim decisions, maintaining positive relationships with clients.
- Managed high caseloads effectively, ensuring all disability claims were processed promptly and accurately.
- Reduced claim processing time by conducting thorough assessments and providing accurate documentation for each case.
- Mentored junior team members in handling complex cases, resulting in better decision-making and improved overall team performance.
- Enhanced customer satisfaction with timely communication and empathetic support during the claims process.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
Education
Master of Arts - Special Education
Bachelor of Arts - Elementary Education
Associate of Arts - Elementary Education
Skills
Performance Award
I received a Performance Reward the last 3 years of working for Social Security. This award is based on my yearly evaluation.