Kimberly Crum
Ripley,USA
Summary
Versatile Operations and Account Management Professional with a strong background in workforce dispatching, client relations, and logistics execution. Adept at managing high-volume administrative tasks, processing payroll, and conducting outbound calls to drive business. Combines exceptional communication skills with a hands-on understanding of supply chain and delivery operations.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Courier/Delivery Driver
Amazon Flex
Saltillo, MS
11.2025 - Current
- Managed end-to-end delivery logistics for 40+ packages per route, maintaining a 98% on-time delivery rate.
- Optimized routes using Amazon Flex app and GPS tools, enhancing delivery efficiency.
- Scheduled deliveries, loaded vehicle, and executed precise drop-offs under strict time constraints.
- Provided exceptional customer service by resolving address discrepancies and ensuring package security.
Material Handler
Mckesson
Olive Branch, MS
01.2025 - Current
- Utilized RF scanning equipment to maintain accurate shipping records and efficiently examine, stock, and distribute inventory and materials on manufacturing lines.
- Managed reclamations, performed cycle counting, and operated forklift to ensure efficient material handling.
- Accurately and efficiently follows SOPs when packing products to maintain consistent temperatures of sensitive products
- Audits packages to ensure accuracy before shipping
- Coordinated communication between departments to improve collaboration and streamline processes.
Material Handler
Wise Staffing
Ripley, MS
05.2023 - 11.2023
- Operate a forklift
- Audited packages for accuracy prior to shipping, ensuring compliance with quality standards
- Fitted mechanical parts and subassemblies into machinery and products, enhancing operational functionality
- Conduct measurements of products and adjust them.
- Maintained cleanliness and organization of workstation.
- Works according to established trade and shop practices.
Account Manager
LaborMAX Staffing
Memphis, TN
06.2022 - 10.2022
- Conducted cold calls to generate leads and expand client base
- Answer telephone and provide routine information to callers or direct callers to the appropriate person. Assist with customer calls, taking job orders and general work order information or customer file information. Address potential workers' questions with regards to employment.
- Assist new applicants with employment process
- Coordinated dispatching tasks to optimize delivery operations
- Managed payroll processing for employees on a bi-weekly basis
- Facilitated daily and weekly closing procedures to ensure financial accuracy
- Conducted social media outreach to attract potential candidates
- Perform routine office support tasks including; organizing and maintaining branch filing system, operating copier and fax machine
- Input data into computer program
Processing Assistant
Amazon
Olive Branch, MS
10.2019 - 02.2022
- Developed and communicated a schedule for incoming shipments to optimize workflow for Inbound Management Team.
- Schedule incoming freight and close appointments daily after arrival.
- Ensure all incoming unit counts are correct and note when they are not.
- Process OS&D (Overages, Shorts, and Damages) claims.
- Coordinated with security to facilitate timely access for incoming deliveries to truck yard.
- Managed baled corrugated and full pallet trailers.
- Monitor inventory scheduling for days of freight pushed to optimize resource allocation.
- Responsible for removing barriers for dock associates.
- Maintain a clean, safe work environment and a steady flow into the FC.
Account Manager
Healthcare Services Group
Corinth, MS
06.2015 - 12.2019
- Manages a cost-effective housekeeping and laundry program.
- Conducted daily quality control inspections and followed through on assignments and projects to ensure timely task completion.
- Supervises, coordinates, and evaluates work of all housekeeping employees, delegating work equally among employees.
- Cross-trained and developed personnel for multiple positions to enhance team versatility.
- Forecasts and plans the purchase of cleaning supplies, chemicals, and equipment.
- Maintains required records including but not limited to; inventory, compliance, income/expense, and personnel records.
- Trains in housekeeping, floor care, and laundry methods and procedures and proper operation of equipment.
- Ensures that established sanitation and safety standards are maintained.
- Responds to customer preferences and ensures compliance with industry guidelines to meet resident needs.
- Interacts appropriately with residents, other personnel, District Manager, and the public.
Education
Medical Billing & Coding - Associate
East MS Community College
Mayhew, MS08-2026
Medical Administrative Assistant - Certification
Northeast MS Community College
Ripley, MS06-2026
Nursing LPN -
Northwest MS Community College
Oxford, MS06-2024
High school diploma - GED
Ripley High School
Ripley, MS05-1997
Skills
- Logistics management
- Logistics coordination
- Route optimization
- Load optimization
- Scheduling appointments
- Data entry
- Customer service
Certification
- TWIC Certified, 07/01/26, 07/01/31
- CPR Certification
Timeline
Courier/Delivery Driver
Amazon Flex
11.2025 - Current
Material Handler
Mckesson
01.2025 - Current
Material Handler
Wise Staffing
05.2023 - 11.2023
Account Manager
LaborMAX Staffing
06.2022 - 10.2022
Processing Assistant
Amazon
10.2019 - 02.2022
Account Manager
Healthcare Services Group
06.2015 - 12.2019
Medical Billing & Coding - Associate
East MS Community College
Medical Administrative Assistant - Certification
Northeast MS Community College
Nursing LPN -
Northwest MS Community College
High school diploma - GED
Ripley High School