Kimberly Cruz
Cedar Creek
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Childcare Provider
Del Valle ISD South Child Development Center
Austin, TX
09.2025 - Current
- Observed and documented children's progress, providing insights for tailored care plans.
- Managed daily schedules, balancing playtime, educational activities, and rest periods effectively.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Sales Associate
Dillards Department Store
Austin, TX
04.2025 - 09.2025
- Facilitated customer engagement through product demonstrations and personalized service.
- Maintained inventory accuracy by conducting regular stock audits and reconciliations.
- Implemented upselling techniques that enhanced customer satisfaction and generated repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Wait Staff Member
Spicy Bite
Kyle, TX
08.2021 - 10.2023
- Greeted and welcomed customers, providing them with menus.
- Took beverage orders from patrons and served drinks promptly.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Answered questions about menu selections and made recommendations when requested.
- Followed all safety procedures when handling hot plates or sharp objects.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Money Transfer Agent
Poco Loco
Kyle, TX
08.2020 - 08.2021
- Conducted customer service activities in order to facilitate money transfer transactions.
- Verified customers' identities by collecting appropriate documentation.
- Researched and resolved customer inquiries regarding money transfers.
- Maintained accurate records of all transactions for audit purposes.
- cashing customers checks
Cashier
Poco Loco Supermarket
Kyle, TX
07.2017 - 08.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Live Oak Academy
Kyle, TX06.2022
Skills
- Order Management
- Menu Knowledge
- Order Accuracy
- Menu Memorization
- Payment Processing
- Customer Service
- ID Verification
- Payment Collection
- Cash Management
- Daily Reporting
- Money Handling
- Child supervision
- Patience and empathy
- Childcare
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
other
Timeline
Childcare Provider
Del Valle ISD South Child Development Center
09.2025 - Current
Sales Associate
Dillards Department Store
04.2025 - 09.2025
Wait Staff Member
Spicy Bite
08.2021 - 10.2023
Money Transfer Agent
Poco Loco
08.2020 - 08.2021
Cashier
Poco Loco Supermarket
07.2017 - 08.2020
High School Diploma -
Live Oak Academy