Hi, I’m
Kimberly Cuevas
Lehigh Acres,FL
Summary
Skilled and organized Assistant Bakery Manager effective at running bakery operations and achieving strong sales. Keeps team efficient and on-task with skills in performance monitoring and motivational leadership. Talented professional skilled at cake decorating and creating enticing desserts.
Personable Bakery Manager creates and serves delicious pastry treats for busy and demanding retail bakery. Adept at adapting recipes to various diets and regional tastes. Experience supervising baking staff and monitoring all bakery equipment to ensure full functionality. Accustomed to working long hours, early mornings and weekends.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Original Bakery Manager with 11 years of experience running a bakery and preparing baked goods based on nutritional standards and production schedules. Looking to tackle new responsibilities and build upon skills as a professional baker in fort myers or the surrounding area. Skilled in using ovens, balers, slicers and other industry-specific baking equipment.
Ambitious, career-focused job seeker, anxious to obtain an entry-level management position to help launch career while achieving company goals.
Overview
17
years of professional experience
Work History
Publix Supermarkets StoreFort Myers, FL
Bakery Manager
05.2008 - Current
Job overview
- Developed and implemented a new customer service program to increase customer satisfaction.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Created cost-effective strategies to reduce waste while increasing productivity levels.
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained, managed and motivated employees to promote professional skill development.
ValvolineFort Myers, FL
Customer Service Representative
01.2007 - 05.2008
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
Skills
- Supply Ordering
- Sanitation Procedures
- Employee Scheduling
- Icing techniques
- Cake Decorating
- Bakery Operations
- Supervisory Experience
- Order Management
- Proficient in cake decorating
- Business Management
- Knowledge of pastries
- Well-versed in inventory management
Timeline
Bakery Manager
Publix Supermarkets Store
05.2008 - Current
Customer Service Representative
Valvoline
01.2007 - 05.2008