KIMBERLY CUMPIAN
Conroe,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Global Title Group, LLC
Conroe, TX
10.2023 - Current
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered questions from customers regarding services offered by the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Field Talent Staff – Lead Trainer
Chick-fil-A Corporate
Atlanta, GA
04.2019 - 06.2023
- Effectively lead over 20 inexperienced team members during new restaurant openings
- Provided support to trainers, team members & supervisors
- Supported restaurant team in preparation for high sales volume
- Implemented effective systems and processes needed to operate
- Provided exceptional customer service and assisted in solving customers dissatisfaction
- Facilitated training sessions for new employees on company policies and procedures.
- Managed safe and efficient serving of customer foods.
Training Director
Chick, fil, Franchise
San Marcos, TX
01.2021 - 01.2022
- Managed and developed team of trainers
- Created scalable training systems for growing business
- Improved food safety score from 4 (good) to 1 (elite)
- Enhanced corporate rated quality score from 86 to 98 (ranking is out of 100, 100 being perfect)
- Effectively trained instructors and supervisors on techniques for managing employees.
Education
Bachelor of Business Administration - Management
Texas State University
San Marcos, TX12.2022
Skills
- Spanish Fluent
- Proficient in the Microsoft Office Suite
- Skilled in developing and training employees
- Customer service
- Problem-solving
- Business administration
Timeline
Administrative Assistant
Global Title Group, LLC
10.2023 - Current
Training Director
Chick, fil, Franchise
01.2021 - 01.2022
Field Talent Staff – Lead Trainer
Chick-fil-A Corporate
04.2019 - 06.2023
Bachelor of Business Administration - Management
Texas State University
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