KIMBERLY CUMPIAN

Conroe,TX

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

years of professional experience

Work History

Administrative Assistant

Global Title Group, LLC

Conroe, TX

10.2023 - Current

Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Answered questions from customers regarding services offered by the company.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Entered data into spreadsheets using Microsoft Excel or other similar programs.

Field Talent Staff – Lead Trainer

Chick-fil-A Corporate

Atlanta, GA

04.2019 - 06.2023

Effectively lead over 20 inexperienced team members during new restaurant openings
Provided support to trainers, team members & supervisors
Supported restaurant team in preparation for high sales volume
Implemented effective systems and processes needed to operate
Provided exceptional customer service and assisted in solving customers dissatisfaction
Facilitated training sessions for new employees on company policies and procedures.
Managed safe and efficient serving of customer foods.

Training Director

Chick, fil, Franchise

San Marcos, TX

01.2021 - 01.2022

Managed and developed team of trainers
Created scalable training systems for growing business
Improved food safety score from 4 (good) to 1 (elite)
Enhanced corporate rated quality score from 86 to 98 (ranking is out of 100, 100 being perfect)
Effectively trained instructors and supervisors on techniques for managing employees.

Education

Bachelor of Business Administration - Management

Texas State University