Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Kimberly Davis

Kimberly Davis

Customer Service Representative
Colonial Heights,Virginia

Summary

I am hardworking,organized, dependable, and dedicated to my role and my own professional development. I love a challenge and constantly set goals for myself to achieve, both in work and in my personal life. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Delivery Driver/Customer Service

FedEx Ground
Chester, VA
02.2019 - Current


  • Operate a 10 ft box truck using and scanner and
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Customer Service Representative/Call Center

ExecuSearch
Richmond, VA
01.2015 - 12.2022
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Created a new customer database by entering customer information into a database
  • Assisted in tech support
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Maintained and managed customer files and databases.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Responded to customer calls and emails to answer questions about products and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor's Degree - Business Administration

Danville Community College
Danville, VA
08.2003 - 05.2006

Skills

    Customer Service

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Accomplishments

  • Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.

Software

CRM,Microsoft, Zendesk

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“Opportunities don't happen, you create them"

Timeline

Delivery Driver/Customer Service

FedEx Ground
02.2019 - Current

Customer Service Representative/Call Center

ExecuSearch
01.2015 - 12.2022

Bachelor's Degree - Business Administration

Danville Community College
08.2003 - 05.2006

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Kimberly DavisCustomer Service Representative