Kimberly De Santiago Bernardino

Kimbo's Bouquets

Fontana, CA

01.2023 - 02.2025

Oversaw daily operations of the boutique, including staffing, customer service, financials, and marketing initiatives.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Managed inventory and supplies to ensure materials were available when needed.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assisted with customer requests and answered questions to improve satisfaction.
Set up inventory management systems to track stock levels and ensure accurate reordering of merchandise.
Safeguarded customers and employees by offering clean and safe store environment.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Developed a comprehensive business plan for the boutique, including budgeting and forecasting.
Prepared staff work schedules and assigned team members to specific duties.
Engaged customers through social media networks to promote new products and special offers.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.