Kimberly Diaz
Belleville,NJ
Summary
QUALIFICATION SUMMARY Highly personable customers service representatives with solid training in customer service and volunteer experience. Demonstrated ability to begain customer trust and provide exceptional follow-up. Expertise in resolving customers service issues. Effectively convey information to customers and coworkers.
Overview
5
5
years of professional experience
Work History
KFC East Orange
, NJ
01.2013 - 01.2014
- Demonstrate working knowledge of OSHA precautions and standards
- Stocking and reviewing inventory.
Cashier Team Lead
Banana Republic
Cliffside Park, NJ
04.2017 - 11.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Customer Service Agent
Nationwide
Newark, NJ
01.2019 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
TSA Agent
Newark Airport
Newark, NJ
12.2021 - 09.2022
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Education
Belleville High School
2015
Skills
- Alarm Systems
- Prevention of Unauthorized Entry
- Security Station Experience
- Daily Logs
Languages
Spanish
Full Professional
Timeline
TSA Agent
Newark Airport
12.2021 - 09.2022
Customer Service Agent
Nationwide
01.2019 - 07.2020
Cashier Team Lead
Banana Republic
04.2017 - 11.2018
KFC East Orange
01.2013 - 01.2014
Belleville High School
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