Kimberly Diaz Gamez
Springfield,IL
Summary
Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
6
6
years of professional experience
Work History
Intermitten Operation Assistant
Secretary Of State Of Illinois
Springfield , IL
06.2021 - Current
- Entered title and vehicle information into database.
- Received and processed paperwork for titles, new license plates and renewals.
- Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
- Verified and analyzed title issues, odometer readings and VIN numbers to finalize sales deals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Operation Assistant
Secretary Of State Of Illinois
Springfield, IL
10.2017 - 05.2021
- Prepared and proofread reports detailing operations activities.
- Managed and maintained file system covering expenses, reports and support documentation.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to database.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Reviewed order data to verify transactions and shipping dates.
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
- Attended meetings to provide accurate consecutive translations of conversations between members.
Front Desk Auditor /Translator
La Quinta Inn & Suites
Springfield , IL
05.2015 - 08.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Performed nightly updates to room charges and rates.
- Reviewed checklist on daily basis and planned shift accordingly.
- Documented accounts and logs throughout shift to keep up with requirements.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Assisted in leading each shift by delegating duties and assigning specific tasks to employees
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
Diploma
Centro De Computacion Informatica
Honduras 12.2015
High School Diploma -
Instituto Evangelico Asher
Honduras11.2014
Skills
- Document management
- Multitasking Abilities
- Analytical and Critical Thinking
- Staff Management
- Problem-Solving
- Customer Service
- Administrative Tasks
- Data Entry Software
- Decision Making
- Staff Supervision
- Staff Development and Training
- Message Translation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intermitten Operation Assistant
Secretary Of State Of Illinois
06.2021 - Current
Operation Assistant
Secretary Of State Of Illinois
10.2017 - 05.2021
Front Desk Auditor /Translator
La Quinta Inn & Suites
05.2015 - 08.2017
Diploma
Centro De Computacion Informatica
High School Diploma -
Instituto Evangelico Asher