Kimberly Dixey
Alexandria,NH
Summary
Detail-oriented professional with over 15 years in residential care management. Skilled in problem-solving, and compliance oversight. Committed to delivering high-quality care and improving operational efficiency to benefit residents..
Extensive experience in coordinating care and training staff in residential settings. Known for strong communication and attention to detail, driving improved outcomes for residents while ensuring compliance with safety regulations.
Overview
41
41
years of professional experience
Work History
Residential House Manager
LRCS
Plymouth NH
10.2024 - Current
- Managed daily operations to ensure smooth functioning of residential services.
- Coordinated care plans and activities for residents, enhancing quality of life.
- Supervised staff to maintain compliance with safety regulations and policies.
- Implemented operational improvements that streamlined service delivery processes.
- Trained new staff on best practices in resident care and facility management.
- Conducted regular assessments of resident needs to tailor support services effectively.
- Developed schedules for staff coverage, ensuring adequate support for all shifts.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
Direct Support Professional
LRCS
Laconia, NH
07.2012 - 10.2024
- Provided individualized support for clients with developmental disabilities, enhancing daily living skills.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans.
- Monitored client progress and documented changes in behavior and needs for effective care adjustments.
- Facilitated community integration activities, promoting social interaction and engagement among clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
Senior Case Manager
Riverbend Community Mental Health
Concord
04.1999 - 06.2012
- Facilitated client intake assessments to determine mental health needs and appropriate services.
- Developed individualized care plans in collaboration with multidisciplinary teams for effective treatment strategies.
- Coordinated referrals to community resources, ensuring seamless access to support services for clients.
- Monitored client progress through regular follow-up sessions, adjusting care plans as necessary for improved outcomes.
- Advocated for clients within healthcare systems, addressing barriers to accessing necessary mental health services.
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Provided safety planning, crisis intervention and case management to clients.
Day Program
Lakes Region Community Services
Laconia, NH
07.1985 - 03.1999
- Facilitated individual and group activities to promote social skills and community integration.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans.
- Provided guidance and mentorship to junior staff, enhancing team performance and service delivery.
- Assessed client needs through comprehensive evaluations, ensuring tailored support services.
- Advocated for clients' rights and access to services, promoting equitable treatment within the community.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
Education
Bachelor of Science - Human Services
Springfield College
Springfield, MA05-2021
Skills
- Exceptional organization
- Safety management
- Staff training
- Appointment coordination
- Employee scheduling
- Emergency response
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Multitasking
- Problem-solving abilities
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
Timeline
Residential House Manager
LRCS
10.2024 - Current
Direct Support Professional
LRCS
07.2012 - 10.2024
Senior Case Manager
Riverbend Community Mental Health
04.1999 - 06.2012
Day Program
Lakes Region Community Services
07.1985 - 03.1999
Bachelor of Science - Human Services
Springfield College