Kimberly Doerschlag
Columbus,OH
Summary
Operations Product Manager with 17+ years of leadership and financial services experience spanning business deposit operations, issue triage and remediation, quality control, and compliance-focused process improvement. Known for partnering across Legal, Risk, Compliance, Technology, and Product to identify root causes, execute resolution plans, and communicate customer and P&L impacts to stakeholders and executive leadership. Bilingual in English and Spanish.
Overview
25
25
years of professional experience
Work History
Business Deposit Operations Product Manager
Huntington Bank
08.2025 - Current
- Serve as the first point of contact for colleagues identifying product issues impacting Business Deposit accounts; drive swift triage and issue intake.
- Identification of Process improvement and Process Gaps.
- Lead cross-functional research to identify root causes and customer impacts; coordinate resolution plans through Technology, Product Owners, and SMEs.
- Partner with Legal, Risk, and Compliance to document issues, ensure regulatory alignment, and maintain auditable issue-management artifacts.
- Support remediation planning, including customer remediation pathways when appropriate; track progress against defined SLAs for risk findings.
- Leverage data and analytics to estimate and communicate P&L impacts of remediation efforts; deliver concise updates to stakeholders and executive leadership.
- Establish operating routines with key partners to monitor new issues, unblock dependencies, and sustain progress on active resolution plans.
Quality Control Escrow Operation Manager I
JPMorgan Chase
09.2024 - 08.2025
- Led daily Quality Control operations across onshore and Manila teams; improved consistency of control execution and evidence readiness.
- Performed internal quality reviews and supported testing activities to meet timelines and standards; surfaced control gaps and remediation opportunities.
- Partnered with control managers and stakeholders to align expectations, calibrate findings, and deliver monthly results reporting.
- Identified process gaps and contributed to updated procedures, training refreshers, and operational efficiencies.
- Site Lead for Adelante BRG
Team Leader Customer Experience Supervisor
JPMorgan Chase
12.2017 - 09.2024
- Directed daily operations for a banking call-center team; delivered key service metrics while maintaining strong risk and controls discipline.
- Coached and developed associates through performance routines, workshops, and targeted feedback to improve customer experience outcomes.
- Used data reporting to identify trends, recommend process solutions, and communicate updates across peers and division leadership.
- Supported hiring, onboarding, and engagement initiatives; executed quarterly town halls and site communications for senior leaders.
General Manager
McDonald’s Corporation
03.2013 - 10.2017
- Led end-to-end restaurant operations for a high-volume location; managed staffing, scheduling, training, safety, and customer service standards.
- Owned monthly P&L reconciliation, labor forecasting, inventory controls, and productivity targets; implemented action plans to improve profitability.
- Built and developed a leadership bench by coaching assistant managers and department leads; strengthened culture, retention, and performance.
- Executed compliance and brand standards programs (food safety, cleanliness, OSHA-related practices) to reduce operational risk.
Department Manager
McDonald’s Corporation
09.2001 - 03.2013
- Delivered operations and management training; owned training effectiveness and developed managers and team members across the restaurant.
- Supported hiring and HR processes; prepared reporting for personnel, inventory, and sales to drive day-to-day execution.
- Maintained daily controls for food cost, quality, and inventory to support consistent customer experience and financial performance.
Education
Bachelor of Science - Business Administration, Marketing
Franklin University
08.2026
Project Management Professional (PMP) Certification - undefined
05.2026
A.A.S. - Business Entrepreneur Management
Columbus State Community College
01.2011
A.A.S. - Finance
Columbus State Community College
01.2010
Skills
- Issue Management & Triage
- Root Cause Analysis
- Customer & Colleague Complaint Resolution
- Risk, Controls & Regulatory Compliance
- Remediation Planning & Execution
- Stakeholder & Executive Communications
- Process Improvement & SOP Documentation
- Analytics & P&L Impact Forecasting Complex Data
- People Leadership (Domestic & Offshore Teams)
- Microsoft Excel, PowerPoint, Word
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Deposit Operations Product Manager
Huntington Bank
08.2025 - Current
Quality Control Escrow Operation Manager I
JPMorgan Chase
09.2024 - 08.2025
Team Leader Customer Experience Supervisor
JPMorgan Chase
12.2017 - 09.2024
General Manager
McDonald’s Corporation
03.2013 - 10.2017
Department Manager
McDonald’s Corporation
09.2001 - 03.2013
Bachelor of Science - Business Administration, Marketing
Franklin University
Project Management Professional (PMP) Certification - undefined
A.A.S. - Business Entrepreneur Management
Columbus State Community College
A.A.S. - Finance
Columbus State Community College