Kimberly Donat
Honesdale,PA
Summary
Passionate Emergency Room Registration Clerk with over twenty years of experience. Well versed in all elements of patient care with success in quickly responding to emergency situations. Proven leader skilled in working within collaborative settings. Looking to become a caring Support Coordinator. Proficient in preparing and maintaining detailed treatment records and reports.
Healthcare professional skilled in patient registration and administrative support. Proven ability to handle high-pressure environments and ensure accurate data entry. Strong focus on teamwork, adaptability, and delivering reliable results. Known for effective communication, problem-solving, and maintaining confidentiality.
Overview
23
23
years of professional experience
Work History
Emergency Room Registration Clerk
Wayne Memorial Hospital
10.2021 - Current
- Maintained strict adherence to HIPAA regulations, safeguarding sensitive patient information through proper handling and storage practices.
- Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
- Simplified billing processes by diligently verifying insurance coverage eligibility before submitting claims for medical services rendered in the emergency room.
- Facilitated clear communication among team members by acting as a reliable liaison between administrative personnel, medical professionals, and patients.
- Developed strong organizational skills that enabled effective multitasking without compromising accuracy or attention to detail in record-keeping responsibilities.
- Collaborated with medical staff to facilitate seamless communication between departments, resulting in better coordination of care.
- Continuously updated knowledge on insurance policies, medical terminology, and regulatory guidelines to stay current with industry standards.
- Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
- Maintained a professional and compassionate demeanor during interactions with distressed or emotional patients, providing support and reassurance throughout the registration process.
- Enhanced patient satisfaction by providing timely assistance and addressing their concerns during the registration process.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Trained many new employees over the years.
Emergency Room Technician
Wayne Memorial Hospital
03.2002 - 10.2022
- Data collection for recertification of Stroke Program
- Data collection for recertification of the Trauma Level IV Services
- Excel spreadsheet for Daily Emergency Room Census Log
- Created reports of technological findings by collecting, analyzing and summarizing information
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response
- Provided safe, friendly environment for mental health patients
- Liaised between nurses, physicians, patients, and visitors
- Administered first aid treatment and life support to care for sick or injured individuals
- Worked with nurses to assess patients and prepare for tests and procedures
- Decontaminated and sanitized all equipment, instruments and supplies
- Used Meditech to maintain records of patient care, condition and progress and reported and discussed observations with RN's and Physicians
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines
- Quickly responded to codes and cardiac monitor alarms
- Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing
- Entered data accurately on computer, including demographics, grossing descriptions and clinical diagnosis
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
Education
Bachelor of Science - Human Services
Lackawanna College
Scranton, PA05-2025
Associate of Science - Human Services
Lackawanna College
Scranton, PA12.2020
Skills
- Orthopedic splint application
- Cardiac monitoring
- CPR
- Technical Support
- Patient Health Education
- Measuring and monitoring vitals
- 12-lead EKG monitoring
- Triaging
- Basic patient care
- Collecting medical samples
- Clinical interventions
- Insurance verification
- Effective communication
- Time management
- HIPAA compliance
- Patient confidentiality
- Patient Registration
- Information gathering
- Appointment scheduling
- Compliance monitoring
- Multitasking capacity
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Adaptable and flexible
- Computer proficiency
- Reliability
- Data entry
- Excellent communication
- Medical terminology
- Organizational skills
- Clerical skills
- Active listening
Timeline
Emergency Room Registration Clerk
Wayne Memorial Hospital
10.2021 - Current
Emergency Room Technician
Wayne Memorial Hospital
03.2002 - 10.2022
Bachelor of Science - Human Services
Lackawanna College
Associate of Science - Human Services
Lackawanna College
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