Kimberly Dostal
Pinckney
Summary
Highly skilled Reception Supervisor with comprehensive expertise in administrative support, customer service, and staff management. Known for enhancing office operations through effective communication, leadership, and problem-solving abilities. Previously implemented new procedures that improved efficiency and productivity within front desk operations. Possess strong interpersonal skills with a knack for fostering positive relationships with clients and colleagues alike.
Overview
13
13
years of professional experience
Work History
Reception Supervisor
Trinity Hospital
Brighton
09.2024 - Current
- Supervised reception staff and coordinated daily schedules for optimal coverage.
- Collaborated with medical staff to streamline patient flow and reduce wait times.
- Resolved patient inquiries and provided information on hospital services and procedures to enhance patient understanding.
- Managed patient concerns promptly, fostering a positive patient experience at the hospital.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Trained new receptionists on protocols and hospital policies to enhance efficiency.
- Developed organizational systems for filing documents and managing appointment calendars, improving workflow efficiency.
- Conducted regular audits of front desk activities and records for accuracy and compliance with standards.
- Coordinated with other departments, such as housekeeping and maintenance, to ensure smooth functioning of operations.
- Provided support to management team by preparing reports regarding occupancy rates, revenue trends.
- Enforced rules and regulations among staff members in order to maintain discipline within the workplace.
- Guided employees in handling difficult or complex problems.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Researched and prepared reports for management and governmental agencies.
Customer Support Specialist
U Of M Hospital
Ann Arbor
08.2013 - 11.2025
- Achieved high customer satisfaction by effectively communicating and resolving issues.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Managed incoming calls and directed them to appropriate departments efficiently.
- Recorded all customer interactions into the database system accurately and completely.
- Educated patients on available resources and support services offered by the hospital.
- Updated and verified patient information in hospital database to ensure data integrity.
- Assisted in developing training materials related to new products or services being released.
Education
Associate of Science - Business
Schoolcraft College
Livonia, MI05-1985
High School Diploma -
Bentley High School
Livonia, MI06-1983
Skills
- Front desk management
- Customer service
- Time management abilities
- Organizational skills
- Team leadership
- Effective communication
- Written communication
- Active listening
- Multitasking Abilities
- Conflict resolution
- Interpersonal skills
Timeline
Reception Supervisor
Trinity Hospital
09.2024 - Current
Customer Support Specialist
U Of M Hospital
08.2013 - 11.2025
Associate of Science - Business
Schoolcraft College
High School Diploma -
Bentley High School