Kimberly Duarte
Tucson,AZ
Summary
Proven track record in delivering exceptional customer satisfaction and ability to excel both independently and as part of a team. Eager to showcase and further develop skills. Seeking opportunity for personal and professional growth, continuous learning, and contributing innovative ideas. Passionate about building connections with new individuals and thriving on the excitement of discovering fresh perspectives and forging meaningful relationships.
Overview
9
9
years of professional experience
Work History
Server
La Frida Mexican Grill and Seafood
11.2024 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty.
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns.
- Provided recommendations on menu items based on customer preferences and dietary restrictions.
- Demonstrated exceptional multitasking skills during peak hours, accurately managing tables.
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers.
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift.
- Adhered to all food safety regulations to ensure the health and well-being of customers.
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements.
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience.
- Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours.
- Developed strong product knowledge including ingredients used in dishes allowing me to provide detailed information about menu items.
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service.
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency.
Leasing Agent/Assistant Manager
GreenWater Investments
06.2023 - Current
- Utilized effective communication skills to establish rapport with debtors, facilitating successful payment arrangements.
- Collaborated with legal team to initiate legal proceedings against non-compliant debtors when necessary.
- Maintained accurate records of all collection activities, ensuring compliance with regulatory requirements.
- Resolved customer inquiries regarding their debts in a professional and timely manner, providing clear explanations of outstanding balances and payment options available.
- Conducted thorough investigations to locate and contact debtors using various skip tracing techniques.
- Managed a portfolio of residential properties, ensuring high occupancy rates and tenant satisfaction.
- Conducted property tours for prospective tenants, highlighting key features and amenities to drive leasing interest.
- Negotiated lease terms and rental agreements with potential tenants.
- Utilized CRM software to track leads, follow up with prospects, and maintain accurate records of all interactions.
- Collaborated with marketing team to develop effective advertising strategies that increased property visibility and generated a steady stream of qualified leads.
- Performed thorough background checks on applicants, including credit history verification and employment verification.
- Responded promptly to tenant inquiries, addressing concerns or maintenance requests in a timely manner.
- Maintained strong relationships with existing tenants through regular communication and proactive problem-solving.
- Coordinated move-in/move-out processes including unit inspections, lease signings, security deposit handling, utility transfers etc.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept meticulous records of correspondence between management and tenants.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Used Software to keep record of financial transactions and rental applications.
- Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
- Collected rent and tracked resident payments and information in computer system.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Waitress/Customer Service
Mr. Patron Mexican Restaurant
02.2023 - 10.2024
- Receive and greet customers appropriately.
- Take orders and receive calls.
- Provide customers a great experience by suggesting new dishes and drinks.
- Provide quality customer service.
- Be attentive on clients needs.
- Work individually and as a team.
- Always maintain a positive and safe environment.
Manager/Server
BK Tacos 12th ave
05.2021 - 05.2023
- Work under pressure.
- Communicate with coworkers at all times.
- Prepare tacos, hotdogs, hamburgers, meat.
- Manage kitchen during inspections.
- Serving quality dishes, check temperatures.
- Managed shifts supervising 10 employees or more at a time.
- Provide positive environment at all times.
- Serve in big events for certain time.
- Manage hours, write reports daily.
- Make sure everyone is on track and learns proper food handling skills.
- Always assured customer satisfaction in every single dish prepared.
- Train new employees.
- Help employees maintain standards of restaurant.
Care Provider
CPES
01.2020 - 02.2021
- Assist clients with medication and personal needs.
- Prepare meals.
- Realize activities with clients.
- Help improve their skills and motivate them to be more independent.
- Maintain everything clean and organized.
Team Member
Peter Piper Pizza
04.2018 - 02.2020
- Help customers find the perfect deal that adjust their needs.
- Receive customers with a smile and offer specials.
- Always work as a team.
- Guide teammates when needed.
- Host parties.
- Cook and serve quality food.
- Answer calls and customers questions.
- Stay focus and calm under pressure.
- Prep food for the day.
- Serving experience.
- Maintain neat and organize my working area.
Sales Associate
Aeropostale
11.2016 - 05.2018
- Professional at the time of working, never involved problems into work or argue with anyone.
- Great at greeting customers and answering their questions.
- Cashier experience.
- Sales experience.
- Fast learner.
- Assisted new employees when they had trouble on something I had knowledge on.
Cashier, Waitress and Juice Maker
YES, JUICES & SALADS RESTAURANT
06.2016 - 11.2016
- Experience on customer service, cashier, waitress and juice maker.
- Recognized for maintaining my area clean, and for giving great service attendance.
- Never struggled taking orders or delivering food to the customers.
- Always attended to work on time, great at serving quality food.
Education
High school diploma -
Pinnacle Charter High School
Nogales, AZ05.2017
Skills
- Inventory Control
- Shift Management
- Food Handling
- Food Production
- Serving Experience
- Cleaning Experience
- Supervising Experience
- Kitchen Management Experience
- Cooking
- Communication Skills
- Cash Handling
- Food Safety
- Sales
- Retail Sales
- Customer service
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Leasing and sales
- Property management
- Payment collection
- Payment management
- Housing regulations
- Property inspection
- Appointment scheduling
- Database management
- Marketing and advertising
- Training and mentoring
- Eviction coordination
- Legal notice preparation
- Tenant conflict resolution
- Multitasking
- Computer skills
- Organization and time management
- Decision-making
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
La Frida Mexican Grill and Seafood
11.2024 - Current
Leasing Agent/Assistant Manager
GreenWater Investments
06.2023 - Current
Waitress/Customer Service
Mr. Patron Mexican Restaurant
02.2023 - 10.2024
Manager/Server
BK Tacos 12th ave
05.2021 - 05.2023
Care Provider
CPES
01.2020 - 02.2021
Team Member
Peter Piper Pizza
04.2018 - 02.2020
Sales Associate
Aeropostale
11.2016 - 05.2018
Cashier, Waitress and Juice Maker
YES, JUICES & SALADS RESTAURANT
06.2016 - 11.2016
High school diploma -
Pinnacle Charter High School
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