Kimberly Dubie

Billing Specialist

Waste Management

03.2003 - Current

Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Collected, arranged, and input information into database system.
Researched and resolved billing discrepancies to enable accurate billing.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Worked with multiple departments to check proper billing information.
Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Compiled detailed statements for purchases and services rendered.
Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Enhanced customer satisfaction with timely and accurate invoice generation.
Maximized revenue potential by identifying and resolving under-billed accounts.
Strengthened client relationships through effective communication regarding billing issues and concerns.
Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
Proactively addressed potential billing discrepancies by conducting pre-billing audits.
Contributed to positive work environment by offering support and guidance to junior billing staff.
Used data entry skills to accurately document and input statements.