Kimberly Dubose
AL
Summary
Compassionate Program Operations Specialist motivated to enhance program effectiveness and participant success through dedicated support. Achieved operational efficiency in government program administration by specializing in eligibility determination, case management, and regulatory compliance. Focused on fostering effective communication and problem-solving to ensure client satisfaction and seamless operations.
Overview
18
18
years of professional experience
Work History
Medicaid Eligibility Specialist
Alabama Medicaid Agency
Pickens, West Virginia
11.2019 - Current
- Assessed Medicaid applications for eligibility, ensuring compliance with state regulations to facilitate timely approvals.
- Reviewed client records to ensure accurate eligibility determinations, enhancing processing reliability.
- Educated clients about Medicaid benefits and application procedures during consultations.
- Maintained detailed case files in compliance with agency policies, safeguarding confidentiality and supporting streamlined case management.
Radiation Oncology Office Coordinator
Anderson Regional Medical Center
Meridian, MS
03.2011 - 03.2018
- Worked in collaboration with the radiation oncology physician, nurse practitioner, registered nurses, administrative supervisor and clerical staff to plan, direct and evaluate the care provided to patients and their families.
- Coordinated office operations, improving workflow and communication among staff and patients.
- Organized medical records and patient information for quick and easy access, enhancing patient care efficiency.
- Streamlined organization of medical records and patient information for efficient retrieval in a fast-paced clinic.
- Maintained office supplies inventory, ensuring necessary resources are available.
- Supported staff by preparing documents and reports for internal use.
- Streamlined office operations and procedures, contributing to overall organizational effectiveness.
Data Entry & Accounts Payable Clerk
Rock Tenn
Demopolis, AL
07.2008 - 03.2011
- Processed vendor invoices, ensuring timely payment and accuracy to maintain strong vendor relationships.
- Coordinated with vendors to resolve billing discrepancies, enhancing accuracy of financial records.
- Maintained organized records of transactions and payments, supporting efficient audits and financial reporting.
- Organized and maintained records of transactions and payments to support financial accuracy.
- Ensured accounts payable files and records were maintained in an organized manner for easy access.
- Supported audits by providing necessary documentation and information.
- Collaborated with team members to enhance workflow efficiency.
Education
Bachelor of Science - Sociology/Family Studies
University of North Alabama
Florence, ALSkills
- Eligibility determination
- Application processing
- Compliance regulations
- Client assessment
- Data analysis
- Policy interpretation
- Records management
- Attention to detail
- Effective communication skills
- Team collaboration
- Interviewing techniques
- Problem-solving
- Customer relationship management
Timeline
Medicaid Eligibility Specialist
Alabama Medicaid Agency
11.2019 - Current
Radiation Oncology Office Coordinator
Anderson Regional Medical Center
03.2011 - 03.2018
Data Entry & Accounts Payable Clerk
Rock Tenn
07.2008 - 03.2011
Bachelor of Science - Sociology/Family Studies
University of North Alabama