Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Dulaney

Florida

Summary

Dynamic professional with extensive experience as a Personal Assistant and Escrow Officer at Stewart Title. Known for exceptional problem-solving and emotional intelligence, I consistently exceed expectations, achieving a 50% faster database reformation at SunPower Corporation. Adept in Microsoft Office and committed to delivering outstanding service with integrity and attention to detail.

Overview

24
24
years of professional experience
1
1
Certification

Work History

PERSONAL ASSISTANT/CARETAKER

PRIVATE
Sarasota, USA
10.2024 - Current

PERSONAL ASSISTANT

PRIVATE
Austin, USA
03.2024 - 10.2024
  • Personal Assistant to a retired attorney, and semi-retired CPA.

ESCROW OFFICER

STEWART TITLE
Austin, USA
08.2023 - 09.2024
  • Assisted escrow department by providing excellent customer service, sales, refinance, 1031 exchange, HELOC, reverse mortgages and administrative duties related to escrow closings.
  • Provided closing statements (CD & HUD), prepared documents and managed disbursement and follow up of all escrow transactions.
  • Conveyed requirements and other information to clients including title exceptions.
  • Reviewed earnest money agreements related to closing and prepared all documents required for escrow transactions.
  • Processed orders, initiated file set up, allocated funds and wrote transmittals for funds and documents for escrow process.
  • Managed re-conveyance, performed pre-and post-closing due diligence on assigned files.
  • Managed a complex variety of administrative functions within the functional area, including preparing reports, conclusions results, and recommended solutions for any problems.
  • Compiled data based on research techniques and statistical compilations involving an understanding of operating programs, policies, and procedures.
  • Computer Skills: MicroSoft Office, Qualia Closing Software, E-Closing.

SERVER/BARTENDER

PROOF & COOPER AT THE LUMBERYARD
Johnson City, USA
01.2023 - 09.2024
  • Served patrons food & beverage, with a smile.

CUSTOMER SERVICE ADMINISTRATOR

PRINTGLOBE
Austin, USA
02.2019 - 02.2020
  • Company Overview: (COMPANY DOWNSIZED)
  • Provided excellent customer service pertaining to companies’ products and services.
  • Processed customer orders and ensure accuracy of orders, delivery, and time lines.
  • Opened new accounts and perform due diligence to ensure all information is correct.
  • Followed up with customers ensuring satisfaction throughout process.
  • Handled customer complaints and escalation issues.
  • Computer Software: Microsoft Business, Industry specific software.
  • (COMPANY DOWNSIZED)

BARTENDER AND SERVER

STAR CATERING
Austin, USA
05.2018 - 02.2019

AUTO PARTS DELIVERY DRIVER

O'REILLY AUTO PARTS
Austin, USA
07.2015 - 01.2017

CUSTOMER SERVICE, OPERATIONS & MAINTENANCE

SUNPOWER CORPORATION
Austin, USA
09.2014 - 07.2015
  • Company Overview: (assignment through Aerotek)
  • Responsible for the MircoSoft based system Maximo, achieved reformation of the database in 50% of the allotted time given.
  • (assignment through Aerotek)

BOX OFFICE MANAGEMENT & MARKETING

ONE WORLD THEATRE
Austin, USA
03.2012 - 09.2014

REAL ESTATE CLOSER

FIRST UNION TITLE COMPANY
Eden Prairie, USA
09.2008 - 03.2012

MORTGAGE/REAL ESTATE CLOSER

UNIVERSAL TITLE COMPANY
Edina, USA
01.2001 - 08.2007
  • Exceeded monthly quota of 55.
  • Loans up to 75 files.
  • Reviewed title commitments to ensure clear title and no encumbrances affecting loan approval or closing.
  • Prepared and reviewed HUD settlement statements to ensure all charges were balanced and accurate.
  • Scheduled and communicated closing date, time, and location with customers and realtors.
  • Followed Up with customers and realtors for documentation needed, and funds due at closing.
  • Worked closely with Loan Processors and Underwriters to ensure all information was accurate and complete such as loan terms, funds to close, and POA documents, if needed.
  • Computer Skills: Microsoft Business, RamQuest, PeopleSoft, Orderworx, and SoftPro.

Education

Bachelor of Science - Education Major, French Minor

Minnesota State University-Mankato
Mankato, MN

Skills

  • Emotional Intelligence
  • Patience
  • Empathy
  • Problem Solving
  • Adaptability
  • Integrity
  • Attention to Detail
  • Aesthetics
  • Active Listening
  • Resiliency
  • Tact

Certification

Florida Notary, 1698345, 02/03/26

Timeline

PERSONAL ASSISTANT/CARETAKER

PRIVATE
10.2024 - Current

PERSONAL ASSISTANT

PRIVATE
03.2024 - 10.2024

ESCROW OFFICER

STEWART TITLE
08.2023 - 09.2024

SERVER/BARTENDER

PROOF & COOPER AT THE LUMBERYARD
01.2023 - 09.2024

CUSTOMER SERVICE ADMINISTRATOR

PRINTGLOBE
02.2019 - 02.2020

BARTENDER AND SERVER

STAR CATERING
05.2018 - 02.2019

AUTO PARTS DELIVERY DRIVER

O'REILLY AUTO PARTS
07.2015 - 01.2017

CUSTOMER SERVICE, OPERATIONS & MAINTENANCE

SUNPOWER CORPORATION
09.2014 - 07.2015

BOX OFFICE MANAGEMENT & MARKETING

ONE WORLD THEATRE
03.2012 - 09.2014

REAL ESTATE CLOSER

FIRST UNION TITLE COMPANY
09.2008 - 03.2012

MORTGAGE/REAL ESTATE CLOSER

UNIVERSAL TITLE COMPANY
01.2001 - 08.2007

Bachelor of Science - Education Major, French Minor

Minnesota State University-Mankato

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Kimberly Dulaney