Desired Job Title
ASSISTANT SITE MANAGERACCOUNT MANAGERJANITORIAL OPERATIONS MANAGERPROJECT MANAGER | QUALITY CONTROLSR. RECRUITERWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridLocation: Charlotte, NC, US
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Kimberly Durham
Leadership and Recruiter
Charlotte,NC
Work Preference
Summary
Experienced airport operations and hospitality leader with 15+ years of success managing high-volume operations, leading frontline teams, and building strong client and customer rapport in fast-paced airport environments. Skilled in workforce leadership, operational efficiency, customer relations, and cross-functional collaboration while maintaining safety, compliance, and service excellence. Recognized for professionalism, strong decision-making, and creating positive customer and employee experiences.
Education
Some College (No Degree) - Business Management
University of Phoenix
Phoenix, AZ01-2010
Timeline
ASSISTANT SITE MANAGER
Airport Operations & Janitorial Services
02.2026 - Current
ACCOUNT MANAGER
ABM Industries
03.2025 - 08.2025
JANITORIAL OPERATIONS MANAGER
Ubiquity Resources Group – Charlotte Douglas International Airport
06.2023 - 03.2025
PROJECT MANAGER | QUALITY CONTROL
Ubiquity Resources Group – O’Hare International Airport
09.2022 - 06.2023
SR. RECRUITER
ABM Industries – Charlotte Douglas International Airport
03.2018 - 09.2022
ADMINISTRATIVE ASSISTANT & RECRUITER
ABM Industries – Delta Headquarters
11.2014 - 03.2018
Some College (No Degree) - Business Management
University of Phoenix
Skills
- Airport Operations Management
- Customer Service Leadership
- Luxury Hospitality & Guest Experience
- Team Leadership & Employee Engagement
- Operational Excellence & Process Improvement
- Conflict Resolution & Problem Solving
- Safety Compliance & Risk Mitigation
- Cross-Functional Collaboration
- Workforce Planning & Scheduling
- Performance Monitoring & KPI Reporting
- Staffing, Coaching & Workforce Development
- High-Pressure Operations Management
- Critical Thinking & Decision-Making
- Client & Customer Relationship Building
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- FAA/SIDA Compliance Awareness
- Operational Coordination & Logistics
- Ability to Work Rotating Shifts & Operational Demands
- Budget control
- Site inspection and management
- OSHA compliance
- Proficient in SABRE, Emburse, Coopa, ADP Payroll, Simpltim, UKG, ORACLE, MARSHA, ATS
Work History
ASSISTANT SITE MANAGER
Airport Operations & Janitorial Services
02.2026 - Current
- Assisted in coordinating daily operations and scheduling for airport janitorial services.
- Supported compliance with safety protocols and operational standards during service delivery.
- Collaborated with team members to optimize workflow and enhance service efficiency.
- Trained new staff on operational procedures and customer service best practices.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Addressed customer inquiries and resolved issues to maintain high satisfaction levels.
- Managed subcontractor performance and ensuring all work was completed.
- Handled conflict resolution among team members promptly and professionally, ensuring a positive working environment conducive to productivity.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Monitored, coached, and supervised team of 90+ employees.
ACCOUNT MANAGER
ABM Industries
03.2025 - 08.2025
- Managed national client relationships while ensuring exceptional customer service and operational support.
- Coordinated travel logistics using Concur and SABRE to resolved client concerns with professionalism and efficiency.
- Collaborated with internal teams to support recruiting, workforce management, and operational needs across multiple markets.
- Improved workflow and workforce efficiency through strong organization and communication.
- Managed about 100+ incoming calls regarding travel arrangements
- Created Business Unit Numbers for customer sites
- Utilized Coopa to bill clients and customer satisfaction
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Streamlined internal processes for better efficiency in account management tasks.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
JANITORIAL OPERATIONS MANAGER
Ubiquity Resources Group – Charlotte Douglas International Airport
06.2023 - 03.2025
- Managed 24/7 airport operations supporting multiple client contracts in a fast-paced environment.
- Supervised 50+ frontline employees while driving performance, accountability, and employee engagement.
- Built strong relationships with airport stakeholders, clients, and operational teams to ensure exceptional service delivery.
- Improved attendance reliability and reduced safety incidents through proactive leadership and coaching.
- Collaborated with HR and leadership teams to maintain compliance, safety, and operational efficiency.
PROJECT MANAGER | QUALITY CONTROL
Ubiquity Resources Group – O’Hare International Airport
09.2022 - 06.2023
- Managed and supervised 50+ employees in a fast-paced airport operations environment.
- Oversaw operational logistics, quality control, and safety compliance for a startup airport operation
- Coordinated staffing and operational resources to improve efficiency and reduce overtime costs.
- Generated operational reports and performance data to support leadership decision-making and operational improvements.
- Built strong client and customer rapport while maintaining high service and cleanliness standards through detailed inspections and quality assurance.
- Oversaw budgeting processes, ensuring resource allocation aligned with project timelines.
- Facilitated stakeholder meetings to communicate progress and address concerns effectively.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
SR. RECRUITER
ABM Industries – Charlotte Douglas International Airport
03.2018 - 09.2022
- Managed high-volume recruiting for critical airport operational and frontline and management positions.
- Built strong partnerships with hiring managers to support staffing needs and workforce planning
- Mentored junior recruiters, fostering skill development and operational efficiency within the team.
- Led recruitment initiatives enhancing talent acquisition strategies across diverse roles.
- Collaborated with hiring managers to define job requirements and ensure alignment with organizational goals.
- Established strong relationships with external partners to enhance employer branding and outreach efforts.
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Led full-cycle recruitment process for various roles, enhancing talent acquisition strategies.
- Actively participated in local job fairs to promote company brand among prospective employees while identifying potential talent matches for current vacancies.
- Collaborated with HR team to develop consistent onboarding processes for new hires, improving retention rates within the first year of employment.
- Leveraged advanced search techniques and Boolean logic to effectively source passive candidates from various online platforms.
- Implemented innovative recruiting techniques to attract top talent in a competitive market.
ADMINISTRATIVE ASSISTANT & RECRUITER
ABM Industries – Delta Headquarters
11.2014 - 03.2018
- Supported high-volume recruiting and onboarding operations within a fast-paced airport environment.
- Coordinated hiring events, orientation, and workforce planning initiatives.
- Maintained employee records and supported compliance and audit readiness.
- Promoted to Senior Recruiter based on leadership and performance.
- Coordinated office operations, ensuring smooth communication among departments.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated recruitment processes, ensuring alignment with organizational needs and culture.
- Managed candidate sourcing through various platforms, enhancing talent pipeline diversity.
- Streamlined interview scheduling for hiring managers, improving efficiency in candidate evaluation.
- Collaborated with HR teams to refine job descriptions and align them with market trends.
ADDITIONAL INFORMATION
- Eligible to obtain USPS Clearance
- Able to meet FAA criminal background requirements and SIDA badge qualifications
- Valid Driver’s License
- Flexible to work rotating shifts, weekends, holidays, and extended operational hours
- Experienced working in high-pressure, fast-paced operational environments
- Strong ability to actively listen, resolve issues, and lead with professionalism and empathy