Kimberly Durham
Glendale,AZ
Summary
Dynamic Office Manager with proven expertise at ASAP Services, enhancing workflow efficiency and team productivity. Skilled in office administration and customer service, I implemented effective filing systems and budget tracking, significantly improving organizational accuracy. Additionally, as a Webmaster, I developed and optimized websites, boosting online visibility for over 52,000 members.
Overview
16
16
years of professional experience
Work History
Office Manager
ASAP Services
Phoenix AZ
01.2015 - 03.2019
- Coordinated office operations to enhance workflow efficiency and support team productivity.
- Managed scheduling and communications, ensuring timely responses and effective collaboration among staff.
- Implemented filing systems, improving document retrieval speed and organization for the entire office.
- Assisted in budget tracking and expense reporting, contributing to financial accuracy and resource allocation.
Webmaster
Arizona Association of Realtors
Phoenix, AZ
07.2003 - 01.2009
- Developed and maintained 7 websites and 1 intranet for over 52,000 members and appx.30 staff. Additionally also took care of all aspects of Zipform software for our members and staff fot state level associations as well.
- Implemented SEO strategies to enhance online visibility and search rankings.
- Collaborated with marketing and graphics team to align web presence with branding initiatives.
- Monitored website performance using analytics tools, identifying areas for improvement.
- Handled all troubleshooting calls for all 7 websites to more than 52,000 members.
Education
Associate of Science - Computer Information Systems
Portland Community College
Portland, Oregon, OR06.2003
Skills
Customer service
- Organizational skills
- Data entry
- Customer relations
- Clear oral/written communication
- Document management
- Credit and collections
- Account reconciliation
- Relationship building
- Scheduling coordination
- Employee supervision
- Conflict management
- Employee training
- Training and coaching
- Policy implementation
- Workflow optimization
- Staff training
- Event coordination
- Database administration
- Project management
Office management
Organizational skills
Office administration
Data entry
Clear oral/written communication
Timeline
Office Manager
ASAP Services
01.2015 - 03.2019
Webmaster
Arizona Association of Realtors
07.2003 - 01.2009
Associate of Science - Computer Information Systems
Portland Community College