Kim Dustin
Brim Aviation
Shady Cove,OR
14
years of professional experience
Results-driven Accounts Receivable/DOT Records Specialist with extensive experience in invoicing and compliance monitoring. Recognized for attention to detail and a proactive approach in streamlining record management processes to support organizational effectiveness.
Work History
Accounts Receivable/DOT Records Specialist
3 Years 5 Months- Prepared invoices and sent to customers.
- Managed electronic and physical records, ensuring compliance with aviation regulations.
- Organized and maintained filing systems for efficient retrieval of sensitive documents.
- Collaborated with cross-functional teams to streamline records management processes.
- Provided ongoing support for staff inquiries regarding record access and management policies.
- Scanned paper records to transfer to digital filing systems.
- Ensured accurate recordkeeping by regularly auditing and updating database information.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Created and implemented standard operating procedures for records handling.
- Maintained and updated records through dedicated digital database.
- Assisted in maintaining compliance with regulatory requirements by conducting regular audits of records management systems.
- Updated records with new information.
Flight Attendant
10 Years 3 Months- Delivered exceptional customer service during flights, ensuring passenger comfort and safety.
- Assisted passengers with boarding and deplaning processes, enhancing overall travel experience.
- Managed in-flight operations, coordinating with crew to maintain timely schedules.
- Trained new flight attendants on safety protocols and service standards, fostering team cohesion.
- Implemented process improvements for cabin safety checks, increasing operational efficiency.
- Mentored junior staff in conflict resolution techniques, improving customer satisfaction ratings.
- Collaborated with management to refine service delivery protocols, enhancing in-flight experience consistency.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard the aircraft.
Education
EMT - Medical
Skills
Invoicing
Audit preparation
Compliance monitoring
Legal requirements
Records management
Document scanning
QuickBooks
Excel
Outlook
Microsoft Windows
Box (Data archiving)
AeroNet (Helicopter tracking)
Timeline
Accounts Receivable/DOT Records Specialist
Brim Aviation
03.2023 - CurrentRead More
Flight Attendant
Horizon Air
01.2013 - 04.2023Read More
Rogue Community College
EMT from Medical
Read More