Kimberly Edwards
Miami
Summary
Security professional with a thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
9
9
years of professional experience
Work History
Office Assistant
Sparta Security Services
Ft. Lauderdale, FL
01.2026 - Current
- Preparing and editing documents to produce precise, accurate and professional communication.
- Managing incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Supporting onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Ensuring operational continuity, providing critical administrative support during staff absences and peak workload periods.
Security Patrol Officer
Sparta Security Services
Ft. Lauderdale, FL
11.2025 - 05.2026
- Conducted routinely scheduled vehicular and foot patrols of the entire property perimeter to deter criminal activity and ensure visibile security presence.
- Provided rapid response to dispatched calls or resident alarms across the complex using the patrol vehicle.
- De-escalated verbal confrontations and manage noise complaints or unauthorized gatherings according to complex policies and state regulations.
- Maintained detailed daily activity logs and incident reports, documenting all unusual occurrences, property damage, or law enforcement interactions.
Member Services Representative
Nations Benefits OTC
Remote
06.2024 - 09.2025
- Processing orders over the phone, helping members select eligible items and ensuring smooth transactions.
- Assisting members with checking and managing their OTC and extra benefits balances, ensuring accurate and timely information.
- Providing technical support for the company's app and website, guiding members through account management and troubleshooting issues.
- Verifying and safeguarding Protected Health Information (PHI) by following strict HIPAA guidelines, ensuring confidentiality, privacy, and compliance with all legal and regulatory standards.
- Communicating with various insurance companies to assist members with benefit-related inquiries and ensured health insurance plans were current and up to date.
- Managing a high volume of inbound calls regarding card services, including activation, reloading, and resolving issues with lost or stolen cards, ensuring seamless service for members
Server
Olive Garden
Fayetteville, GA
02.2023 - 10.2023
- Adhering to all relevant health department regulations and all customer service guidelines
- Keeping tables and work area tidy at all times
- Cooperating and communicating with all serving and kitchen staff.
Bartender
Chili’s Bar and Grill
Camp Creek, GA
10.2022 - 10.2023
- Greeting customers and presenting menus
- Delivering checks and collecting payments
- Up selling when appropriate
- Maintaining bar inventory.
Collections Representative
Investigative Recovery Services
Margate, FL
08.2020 - 04.2022
- Locating and contacting debtors
- Counseling customers with delinquent accounts to bring resolution to unpaid debts
- Escalating unresolved cases to supervisors or legal departments for further action, such as legal proceedings
- Collecting payments and posting to accounts.
Collections Representative
Finmax Smart Capital
Greenacres, FL
01.2019 - 08.2020
- Negotiating with debtors to set up feasible repayment plans
- Documenting all collection activities and providing regular reports to management on the status of accounts and collection efforts
- Educating debtors about their rights and responsibilities regarding the debt including any legal consequences of non-payment
- Updating account status’ and databases regularly.
Shipping Clerk
Prime Health Central
Sunrise, FL
08.2017 - 01.2019
- Packaging products to be shipped
- Creating shipping labels
- Resolving customer service issues via phone.
Education
Associate of Science - Pre-Medical Science
Miami Dade College
Miami, FL06.2026
Class D Security License -
Miami Dade Security School
Miami, FL10.2025
Esthetician License -
Celebrity School of Beauty
Miami, FL11 2016
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL6 2016
Skills
- Reliability
- Incident reporting
- Premises surveillance
- Threat assessment
- Situational awareness
- Security operations
- Time management
- Persuasive communication skills
- Client Relations
- Building patrol
- Documentation and Recordkeeping
- Organizational skills
- Assertiveness
- Patience and Persistence
- Stress Tolerance
- Customer support
- Relationship building
Timeline
Office Assistant
Sparta Security Services
01.2026 - Current
Security Patrol Officer
Sparta Security Services
11.2025 - 05.2026
Member Services Representative
Nations Benefits OTC
06.2024 - 09.2025
Server
Olive Garden
02.2023 - 10.2023
Bartender
Chili’s Bar and Grill
10.2022 - 10.2023
Collections Representative
Investigative Recovery Services
08.2020 - 04.2022
Collections Representative
Finmax Smart Capital
01.2019 - 08.2020
Shipping Clerk
Prime Health Central
08.2017 - 01.2019
Esthetician License -
Celebrity School of Beauty
High School Diploma -
Dr. Michael M. Krop Senior High School
Associate of Science - Pre-Medical Science
Miami Dade College
Class D Security License -
Miami Dade Security School