Kimberly Edwards
Uniontown,OH
Summary
Dynamic professional with extensive experience in team leadership and quality control. Recognized for effective communication and staff management, enhancing operational efficiency and driving continuous improvement initiatives within fast-paced environments.
Results-driven Quality Control Inspector with proven expertise in customer service and process optimization. Strong skills in decision-making and complex problem-solving, contributing to enhanced product quality and customer satisfaction.
Overview
41
41
years of professional experience
Work History
Quality Control Inspector
LMT Mercer Group
Hartville, OH
12.2025 - 04.2026
- Conducted routine inspections to ensure product quality and compliance with industry standards.
- Participated in training sessions on safety protocols, ensuring adherence among team members.
- Communicated findings effectively to supervisors, facilitating prompt corrective actions when necessary.
- Contributed to continuous improvement initiatives aimed at optimizing quality control processes.
- Utilized measurement tools and equipment to assess product specifications accurately.
- Collaborated with production teams to identify and address quality issues in real-time.
- Documented inspection results and maintained detailed records for quality assurance purposes.
Service Scheduler
Spitzer Ford
Hartville, OH
01.2024 - 08.2024
- Scheduled service appointments for customers, optimizing technician availability and workflow efficiency.
- Coordinated with service advisors to ensure timely communication of vehicle status to clients.
- Managed customer inquiries, providing information on services and pricing to enhance client satisfaction.
- Utilized scheduling software to maintain accurate records of appointments and service history.
- Developed streamlined processes for appointment setting, reducing wait times for customers.
- Collaborated with management to implement strategies that improved overall service department operations.
- Reduced no-show rates by implementing a proactive follow-up system for appointment confirmations.
- Addressed customer complaints or concerns promptly, working towards swift resolution while maintaining professionalism at all times.
Electric Assembler
WESCO
North Canton, OH
10.2010 - 10.2023
- Assembled electrical components following detailed schematics and technical drawings.
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Operated hand tools and machinery safely, adhering to established safety protocols.
- Provided exceptional customer service through effective communication with clients regarding project updates, component specifications, and shipment details, fostering positive relationships and securing repeat business.
- Collaborated with team members to troubleshoot assembly issues and implement effective solutions.
- Trained new employees on assembly techniques and safety practices for optimized workflows.
- Streamlined assembly processes, resulting in improved efficiency and reduced production time.
- Led initiatives to enhance workplace safety measures, fostering a culture of vigilance among staff.
- Analyzed workflow patterns to identify areas for improvement, driving operational excellence within the team.
- Reduced waste in the production line by identifying inefficiencies and implementing corrective measures in the electric assembly process.
- Collaborated with cross-functional teams to resolve design or functionality issues, facilitating smooth transitions from prototype to production stages for new products.
- Enhanced workplace safety by implementing proper electrical grounding techniques during the assembly process.
- Collaborated with engineering teams to refine assembly procedures, ensuring optimal performance of final products.
- Worked closely with quality assurance teams to ensure compliance with regulatory requirements and company standards throughout the electric assembling process.
- Utilized advanced soldering techniques for precise connections in complex electronic assemblies, enhancing product reliability and longevity.
- Contributed to continuous improvement initiatives by providing valuable input on electric assembly methods and practices.
- Conducted thorough inspections of assembled products, identifying defects and preventing potential customer dissatisfaction or product failures.
- Improved product assembly efficiency by streamlining the electric assembly process and reducing production time.
- Developed strong troubleshooting skills for diagnosing issues with assembled products, enabling timely resolutions before shipment or installation at client sites.
- Increased overall product quality through meticulous attention to detail and adherence to industry standards during assembly operations.
- Labeled components and monitored use to keep accurate records.
- Inspected completed ELECTIC HARNESS AND CABLES products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
Assistant Store Manager
Family Dollar
Massillon, OH
06.2005 - 06.2006
- Oversaw daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff to enhance team performance and service quality.
- Implemented inventory management strategies to reduce shrinkage and optimize stock levels.
- Developed promotional displays to increase product visibility and drive sales growth.
FLOOR PERSON AND TOW MOTOR OPERATOR
STERLITE PLASTIC COMPANY
Massillon, OH
12.1997 - 08.2004
- Operated production machinery to ensure efficient output and maintain quality standards.
- Conducted regular equipment inspections to identify maintenance needs and reduce downtime.
- Coordinated workflow among team members to enhance productivity and meet production targets.
- Trained new staff on safety protocols and operational procedures for effective onboarding.
Front Line Manager /Assistant Grocery Store Manager
NUTTER FORT FOODLAND GROCERY STORE
NUTTER FORT , WV
01.1988 - 11.1996
- Oversaw daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff in best practices for customer service and product handling.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated scheduling and task assignments to maximize team productivity.
- Conducted regular performance evaluations to foster employee growth and accountability.
Manager
Chic Wigs
Bridgeport, WV
08.1985 - 01.1987
- Led team in enhancing customer service protocols, resulting in improved client satisfaction.
- Developed and implemented inventory management system to streamline operations and reduce waste.
- Oversaw daily operations, ensuring compliance with quality standards and company policies.
- Trained and mentored staff on best practices for sales techniques and product knowledge.
- Established performance metrics to assess team efficiency and drive continuous improvement initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
SOUTH HARRISON HIGH SCHOOL
Lost Creek, WV05-1984
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Customer relationship management (CRM)
- Shift scheduling
- Key performance indicators
Timeline
Quality Control Inspector
LMT Mercer Group
12.2025 - 04.2026
Service Scheduler
Spitzer Ford
01.2024 - 08.2024
Electric Assembler
WESCO
10.2010 - 10.2023
Assistant Store Manager
Family Dollar
06.2005 - 06.2006
FLOOR PERSON AND TOW MOTOR OPERATOR
STERLITE PLASTIC COMPANY
12.1997 - 08.2004
Front Line Manager /Assistant Grocery Store Manager
NUTTER FORT FOODLAND GROCERY STORE
01.1988 - 11.1996
Manager
Chic Wigs
08.1985 - 01.1987
High School Diploma -
SOUTH HARRISON HIGH SCHOOL