Kimberly Ehret
Fenton,MO
Summary
Motivated professional with experience in handling emergency calls and dispatching help. Adept at working in high-pressure, fast-paced environments and successfully delivering critical information to responding personnel. Ability to remain calm, collected and professional in dealing with high-stress calls from panicked citizens.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
East Central Dispatch Center
Richmond Heights, Missouri
05.2024 - Current
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
- Utilized mapping systems to determine locations for responding personnel; tracked unit status in order to ensure timely response times.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Researched vehicle, wanted and missing persons information.
911 Dispatcher
AMR
St. Louis, MO
09.2021 - 03.2024
- Entered essential caller information in computer-aided dispatch system
- Adhered to established protocols and procedures when handling 911 calls
- Provided support and reassurance to callers in times of crisis
- Provided emergency medical instructions to callers in distress
- Reacted immediately and appropriately to emergency and crisis situations
- Managed stressful situations in a calm, composed manner while remaining professional at all times.
Sales Enablement and Revenue Operations
Gainsight
St Louis, MO
11.2014 - 06.2021
- Manage multiple sales applications including onboarding, reporting, analysis, and maintenance
- Key member of the team that approved and processed sales opportunities
- Maintain quality control of closed deals and processes for triggering action for implementation of product.
Education
B.A. Education -
Lindenwood University
St. Charles, MO, US09.1998
Skills
- Emergency Medical Dispatch (EMD)
- Emergency Response Procedures
- Emergency Medical Instruction
- Information Gathering and Relay
- Call Management
- Map reading abilities
- Database Queries
- Computer-based dispatch systems
- Information Gathering
- NCIC Database
- REJIS Certification
Certification
EMD Certified at an ACE (Accredited Center of Excellence) accredited dispatch center
REJIS, MULES, NLETS, and DOR certification
References
References available upon request
Timeline
Emergency Dispatcher
East Central Dispatch Center
05.2024 - Current
911 Dispatcher
AMR
09.2021 - 03.2024
Sales Enablement and Revenue Operations
Gainsight
11.2014 - 06.2021
EMD Certified at an ACE (Accredited Center of Excellence) accredited dispatch center
REJIS, MULES, NLETS, and DOR certification
B.A. Education -
Lindenwood University
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