Kimberly Else
Lancaster,TX
Summary
Motivated individual with experience in customer service and property management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. I coached new hires and improved user experience through effective problem-solving. Committed to maintaining professionalism and attention to detail, ensuring high standards in customer service delivery.
Stays calm under pressure.
Overview
11
11
years of professional experience
Work History
Business Account Specialist
Vistra Energy/TXU Energy
02.2014 - 07.2025
- Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns and complaints
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Managed volume of incoming calls and emails for property management while maintaining quality standards for response time and accuracy
- Assisted customers in navigating company website and placing online request improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service specialist.
Education
General Studies
Justin F Kimball High School
Dallas, TxSkills
- Customer engagement
- Billing resolutions
- Microsoft office proficiency
- Time management
- Attention to detail
- Salesforce
- Teamwork and collaboration
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Professionalism
Timeline
Business Account Specialist
Vistra Energy/TXU Energy
02.2014 - 07.2025
General Studies
Justin F Kimball High School
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