KIMBERLY ESPERANZA
Riverside,CA
Summary
Dedicated Barista and shift lead with a strong focus on team collaboration and customer satisfaction, known for efficiently managing operations and mentoring new staff. Proven success in inventory management and problem resolution, contributing to enhanced service quality and customer loyalty. Eager to apply skills in a dynamic environment, leveraging communication and teamwork to drive results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
P.S. I Crepe You
Riverside, CA
04.2023 - Current
- Provided training and mentorship to new baristas on product knowledge, cash handling, and customer service techniques
- Conducted weekly inventory checks to ensure adequate stock levels of supplies and ingredients
- Prepared coffee, tea and espresso-based drinks to order
Store Associate
Burlington
Riverside, CA
11.2023 - 01.2025
- Labeled, tagged, and sorted merchandise for sale
- Greeted customers and answered questions, assisting with needs and finding items
- Operated cash register accurately and efficiently with proficiency in processing credit cards and gift cards
Cashier
Little Caesars Pizza
Riverside, CA
09.2021 - 03.2023
- Highly skilled at multitasking between various tasks such as taking orders, cooking pizzas, cleaning up after closing time
- Able to efficiently handle large volumes of orders during peak hours without compromising quality
- Maintained cleanliness of work areas throughout shifts, including sanitizing surfaces, washing dishes and disposing of waste appropriately
Education
Riverside City College
Riverside, CASkills
- Cleanliness standards
- Cash handling proficiency
- Food safety compliance
Certification
Riverside County Food Handler
Languages
Spanish
Native or Bilingual
Timeline
Store Associate
Burlington
11.2023 - 01.2025
Barista Shift Lead
P.S. I Crepe You
04.2023 - Current
Cashier
Little Caesars Pizza
09.2021 - 03.2023
Riverside City College