Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Kimberly Espinoza

San Antonio,TX

Summary

A highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Henrietta's Market

La Cantera Resort & Spa
08.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Food Runner

Chili's Bar And Grill - Brinker International
02.2023 - Current
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Assisted servers to optimize guest dining experience.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Programs Assistant - Roost

UTSA Student Union
11.2021 - 09.2023
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
  • Collaborated with leadership and colleagues to coordinate staffing for each event.
  • Created and updated records and files to maintain document compliance.

Receptionist Assistant (Summer Job)

Smith Security
06.2022 - 07.2022
  • Served as contact person and source of information to maintain good communication with clients.
  • Answered incoming calls and recorded accurate messages.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Used scheduling software to delegate resources and manage calendars.

Hostess/Server

Olive Garden Restaurant
02.2021 - 07.2022
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

Psychology

The University of Texas At San Antonio
San Antonio, TX
05.2025

High School Diploma -

Weslaco High School
Weslaco, TX
05.2021

Skills

  • Friendly, positive attitude
  • Problem Resolution
  • Quality Assurance
  • Verbal Communication
  • Employee coaching
  • Team building
  • Organizational skills
  • Active listening
  • Planning & organizing
  • Microsoft Office

Accomplishments

  • Kimography: Hosted a fundraiser for St Jude's Mission: Inspired Launch by donating $5 from each photo session. My goal was to raise at least $200 but raised $345. A wonderful and helpful accomplishment.
  • Successfully promoted a fundraiser through social media for Women's Breast Cancer

Affiliations

  • Volleyball player
  • Honor Student
  • Filipino Student Association - Member + Volleyball Player
  • UTSA Ambassador - Member

Timeline

Henrietta's Market

La Cantera Resort & Spa
08.2023 - Current

Food Runner

Chili's Bar And Grill - Brinker International
02.2023 - Current

Receptionist Assistant (Summer Job)

Smith Security
06.2022 - 07.2022

Programs Assistant - Roost

UTSA Student Union
11.2021 - 09.2023

Hostess/Server

Olive Garden Restaurant
02.2021 - 07.2022

Psychology

The University of Texas At San Antonio

High School Diploma -

Weslaco High School

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Kimberly Espinoza