Grace Durham
Clermont ,FL
Summary
Hard working individual pursuing a career within the insurance industry in continuing to advance my current experience with a strong motivation for success.
Overview
5
5
years of professional experience
Work History
Insurance Associate Account Manager -Middle Market
Acrisure
Leesburg, Florida
05.2025 - Current
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Called insurance companies to ascertain pertinent information regarding policies and payments for insureds.
- Assisted in the development and implementation of customer service policies and procedures.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Resolved billing disputes and processed payments as required.
- Compiled and maintained accurate records of customer policies, transactions, and correspondence.
- Navigated computer system to look up customer information and update policies.
- Developed strong relationships with clients by providing exceptional customer service.
- Handled modification and updating of policies.
- Participated in team meetings and contributed to team goals and objectives.
Insurance Customer Service Representative
Southern Insurance Group
Clermont, FL
05.2022 - Current
- Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
- Asked probing questions and offered solutions to resolve customer issues.
- Navigated computer system to look up customer information and update policies.
- Promoted available products and services to customers during service, account management and order calls.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Specimen Processor
Vista Clinical
Clermont, FL
06.2021 - 05.2022
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Met quality control standards by examining specimens for adequacy and appropriateness.
- Recorded patient data in patient database.
- Fielded inquiries from clients and phlebotomists regarding specimen requirements and testing protocols.
Crew Leader
Tropical Smoothie Cafe
Clermont, FL
07.2020 - 05.2021
- Managed multiple employees in various job tasks throughout phases of project completion.
- Monitored task completion to meet company standards for performance.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Mentored newly hired crew members to prepare each for job roles.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
Education
High School Diploma -
East Ridge High School
Clermont, FL05.2021
Skills
- Goal and Result Oriented
- Reliable and Trustworthy
- Creative
- Problem-Solving
- Friendly, Positive Attitude
- Workflow Planning
- Sound Work Ethic
- Call Center Operations
- Computer Proficient
- Customer Relations
- High-energy Attitude
- Excellent Email and Verbal Communication Skills
- Inbound and Outbound Calling
Certification/ Accomplishment
- 0440 - CUSTOMER REPRESENTATIVE
- 0620 - ADJUSTER - ALL LINES
- AMS360
- Excel
- PowerPoint
- Microsoft Office
- Applied EPIC
References
Reference available upon request.
Timeline
Insurance Associate Account Manager -Middle Market
Acrisure
05.2025 - Current
Insurance Customer Service Representative
Southern Insurance Group
05.2022 - Current
Specimen Processor
Vista Clinical
06.2021 - 05.2022
Crew Leader
Tropical Smoothie Cafe
07.2020 - 05.2021
High School Diploma -
East Ridge High School