Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kimberly Estrada Perez

Austin,TX

Summary

Dynamic and detail-oriented professional with a strong background in customer service and teamwork. Bilingual in Spanish and English, I excel in effective communication and problem-solving. Proven ability to maintain high standards of cleanliness and safety, ensuring a welcoming environment for guests and customers alike.

Overview

7
7
years of professional experience

Work History

Sales Associate

Five Below
01.2019 - 04.2020

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  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.

Public Area Attendant

Fairmount Hotel
07.2021 - 09.2021
  • Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
  • Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Houseman

Fairmount Hotel
09.2021 - 06.2022
  • Refilled par stock of guest amenities and supplies in each housekeeping storage area.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Rotated mattresses regularly to prevent sagging and promote guest comfort.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Stock Assistant

Whole Food Market
07.2022 - 02.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Followed orders precisely for correct items, sizes and quantities.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Stocked designated items on shelves, end caps and displays.
  • Safely and securely loaded items to prevent damage during transport.

Security Officer

Allied Universal Security
04.2024 - Current
  • Checked and verified photo identification prior to granting facility access.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Issued access cards to authorized personnel to monitor access points.

Education

High School Diploma -

Eastside Memorial Early College Highschool
Austin, TX
05-2023

Skills

  • Detail-oriented
  • FLUENT IN [Spanish and English]
  • Verbal and written communication
  • Valid Driver's license
  • Heavy lifting
  • Customer service
  • Flexible schedule
  • Teamwork and collaboration
  • Effective communication skills
  • Customer needs assessment
  • Active listening
  • Refund processing
  • Bilingual communication
  • Telephone etiquette
  • Product knowledge
  • Customer support
  • Problem-solving
  • Payment processing

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Security Officer

Allied Universal Security
04.2024 - Current

Stock Assistant

Whole Food Market
07.2022 - 02.2024

Houseman

Fairmount Hotel
09.2021 - 06.2022

Public Area Attendant

Fairmount Hotel
07.2021 - 09.2021

Sales Associate

Five Below
01.2019 - 04.2020

High School Diploma -

Eastside Memorial Early College Highschool
Kimberly Estrada Perez