Kimberly Estrada Perez

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• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.

• Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
• Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
• Used organic-based chemicals to disinfect floors, counters and furniture.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

• Refilled par stock of guest amenities and supplies in each housekeeping storage area.
• Gathered linen supplies and organized linen closets for prompt room restocking.
• Rotated mattresses regularly to prevent sagging and promote guest comfort.
• Hang, cleaned and rehung draperies to maintain freshness.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Updated merchandise pricing to match new values and special promotional rates.
• Followed orders precisely for correct items, sizes and quantities.
• Noted unsafe components inside packages and discussed concerns with supervisors.
• Stocked designated items on shelves, end caps and displays.
• Safely and securely loaded items to prevent damage during transport.

• Checked and verified photo identification prior to granting facility access.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Issued access cards to authorized personnel to monitor access points.