Kimberly Evans
Atlanta,Georgia
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
Work History
Unit Patient Care Technician
Wellstar
01.2021 - Current
- Assisted with patient admissions, discharges and transfers.
- Encouraged patient participation in their own care plan through education on health topics related to their diagnosis or treatment plan.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Facilitated communication between healthcare team members regarding patient care plans.
- Responded quickly to acute changes in patient's conditions or emergency situations under direction of a Registered Nurse.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Conducted rounds on all assigned patients every shift ensuring safety needs were met.
Customer Service Supervisor
Gemcon Group
03.2019 - Current
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
- Monitored phone calls to promote better service and provide feedback.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Evaluated employee job performance and motivated staff to improve productivity.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Correctional Communications Officer
Phillips State Prison
01.2006 - 01.2021
- Developed strategic plans to manage crisis situations while protecting the reputation of the organization.
- Trained and mentored personnel on security protocol adherence and compliance with safety guidelines.
- Evaluated effectiveness of existing communications programs and recommended improvements where necessary.
- Managed personnel security requests for ten departments.
- Performed classified data and communications management and routing.
- Maintained updated and thorough understanding of COMSEC best practices, procedures and technology.
Cashier
Market Grocery Company
01.2005 - 01.2006
- Handled large amounts of cash and managed customer accounts
- Counted down the drawer at the end of each shift.
Sales Associate
Lady Foot Locker
01.2004 - 01.2006
- Helped customers with choosing shoe sizes and recommending suitable shoes for walking and exercise
- Handled large cash amounts and deposits.
Medical Assistant
Peachtree Pulmonary Consultants
01.2003 - 01.2005
- Responsibilities included scheduling and canceling appointments, phone triage, entering new patients into the system using Mediware, making and filing new patient charts, performing PA and LA chest x-rays, and dealing with medical billing and coding.
Education
Bachelors of Science -
DeVry University College
12.2016
Bachelor of Science - Criminal Justice
DeVry University College
03-2016
Correctional Officer -
Georgia Public Safety Training
12.2006
Medical Assistant -
Ultrasound Diagnostic School
12.2003
Skills
- Corrective Action Planning
- Data Collection
- Workflow Management
- Regulatory Compliance
- Quality Assurance
- Report Preparation
- Schedule Coordination
- Project Management
- Conflict Resolution Techniques
- Training and Mentoring
- Customer-Focused
Timeline
Unit Patient Care Technician
Wellstar
01.2021 - Current
Customer Service Supervisor
Gemcon Group
03.2019 - Current
Correctional Communications Officer
Phillips State Prison
01.2006 - 01.2021
Cashier
Market Grocery Company
01.2005 - 01.2006
Sales Associate
Lady Foot Locker
01.2004 - 01.2006
Medical Assistant
Peachtree Pulmonary Consultants
01.2003 - 01.2005
Bachelors of Science -
DeVry University College
Bachelor of Science - Criminal Justice
DeVry University College
Correctional Officer -
Georgia Public Safety Training
Medical Assistant -
Ultrasound Diagnostic School
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