Angel Brannon
2100 Indian Trail Drive Lot 32,TX
Summary
Dedicated Clinical Medical Assistant with 30 years of experience in diverse healthcare settings. Skilled in performing a wide range of clinical procedures assisting examination and providing compassionare care. Committed to monroring the highest standards of patient safety and quality care experience. Assist physicians with minor surgery and procedures .Compassionate care technician with significant experience in patient care and support. Strengths include strong communication skills, ability to multitask, and empathetic nature. In previous roles, have made impact by effectively contributing to team-based healthcare delivery that improved patient outcomes. Established Patient Care Technician offering CPR certified, clinical training in acute care, medical-surgical, skilled nursing, psychiatric, geriatric and rehabilitation units. Administered and assisted with glucose testing, injections, feedings and colostomy care. Proficient in nursing documentation, assessment and decision-making. Calm and effective in pressured and emergent situations.
Overview
18
18
years of professional experience
Work History
Patient Care Technician/Unit Clerk
Seton Medical Center
Harker Heights, Texas
04.2015 - 04.2019
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Instructed new employees on proper techniques of performing daily tasks.
- Provided emotional support for patients and families during difficult times.
- Provided direct patient care and assistance to healthcare team members.
- Participated in quality improvement activities within the department.
- Provided emotional support to patients and their families during difficult times.
- Ensured that all medical equipment was properly maintained and sterilized.
- Explained treatment procedures to patients and their families.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted with patient admissions, discharges and transfers.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Restocked unit frequently with necessary medical supplies.
- Notified senior staff of patient emergencies to optimize outcomes.
- Kept instruments and equipment clean and sanitized.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Recorded patient conditions and vital signs before and after medical operations.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Answered patient call signals and signal lights to determine patients' needs.
- Planned and served meals and snacks to patients according to prescribed diets.
- Turned and repositioned bedridden patients to prevent bedsores.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Organized and maintained filing systems for patient records.
- Assisted in the preparation of patient charts and medical records.
- Assisted in maintaining inventory levels of medical supplies in assigned areas.
- Maintained confidentiality of all patient information.
- Scanned documents into computer databases for storage purposes.
- Ensured accuracy of coding on patient accounts by verifying billing codes against medical records documentation.
- Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
- Provided support to physicians and nursing staff with administrative tasks.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Performed data entry into an electronic health record system.
- Reviewed medical records for completeness prior to release or transfer of files.
- Compiled daily reports from various departments within the hospital.
- Acted as liaison between patients and family members and healthcare providers.
- Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Documented vitals and added lab results into patient charts.
- Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Coordinated internal and external patient transportation.
- Supported patients with timely and knowledgeable response to diverse requests.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Prepared charts for outpatient and inpatient services.
- Coordinated supply replenishment to meet expected unit demands.
- Organized ordered medical tests, sample collection and patient transportation.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Assisted with patient transport arrangements, ensuring safe and timely transfers.
- Conducted patient satisfaction surveys and reported findings to management for service improvement.
- Facilitated communication between medical staff, patients, and families, improving service delivery.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Supported the implementation of new healthcare technologies and systems.
- Compiled and prepared reports for departmental meetings, contributing to operational improvements.
- Provided clerical support to multiple departments as needed, demonstrating versatility and teamwork.
- Managed patient admission and discharge processes efficiently, ensuring accurate documentation and patient satisfaction.
- Coordinated scheduling of patient appointments, tests, and procedures, optimizing department workflow.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Answered phone calls, providing courteous and informative responses to inquiries.
- Requested or communicated patient information, exercising hospital privacy policies.
- Assisted in the preparation of patient care plans in collaboration with nursing staff.
- Managed the organization and cleanliness of the nursing station and patient areas.
- Assisted with insurance verification and authorization processes to ensure coverage.
- Maintained accurate and up-to-date patient medical records, adhering to confidentiality policies.
- Answered phones to transfer calls or relay messages to patients or staff.
Day Surgery/PACU Patient Care Tech/Health Unit Coordinator
Baylor Scott & White McLane Children's Hospital
Temple, TX
06.2001 - 04.2014
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Provided assistance to medical staff in performing minor surgical procedures.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Registered new patients into practice management software program accurately entering demographic information.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted back office patient processes to reduce office wait times.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Explained treatment procedures and physicians' instructions.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Handled general office duties to support administrative staff during peak hours.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted medical facilities to schedule patients for admission.
- Prepared treatment rooms for patient examinations.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Processed orders for medical supplies and lab equipment.
- Positioned patients properly during examination or treatment for comfort and safety.
- Facilitated communication between physicians and other healthcare professionals regarding patient care plans.
- Answered incoming calls from patients and other healthcare providers in a professional manner.
- Processed incoming and outgoing mail on a daily basis.
- Assisted with training new employees on proper procedures within the medical unit.
- Monitored inventory levels of medical supplies in order to restock when necessary.
- Greeted patients and visitors, providing a positive first impression of the medical unit.
- Reviewed daily reports of discharged patients to ensure all necessary paperwork was completed correctly.
- Assisted nurses with preparing patient charts prior to examinations or procedures.
- Verified accuracy of insurance information for billing purposes.
- Performed clerical duties such as filing documents, typing correspondence, faxing information, and photocopying materials.
- Collaborated with outside vendors on special projects related to the medical unit's operations.
- Responded promptly to emails from clinicians regarding scheduling changes or requests for additional documentation.
- Provided support to nursing staff by coordinating activities such as discharging patients, stocking supplies, and ordering equipment as needed.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Prepared discharge summaries for each patient upon completion of their stay.
- Initiated referrals to specialists upon request by primary care physician or nurse practitioner.
- Ensured compliance with all applicable state laws regarding medical record keeping practices.
- Processed new patient paperwork including insurance forms and consent forms.
- Scheduled patient appointments and managed calendars for physicians.
- Transcribed orders from physicians into electronic health records system accurately.
- Coordinated patient appointments, maintained files, and received incoming phone calls.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
- Interviewed patients to complete case histories and intake forms.
- Compiled and coded patient information or data in appropriate computer system.
- Ordered and maintained supply inventory for medical office.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Routed laboratory or diagnostic results to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Assisted physicians with finalizing reports, speeches or presentations.
- Arranged hospital admissions for patients as required.
Education
Certified Medical Assistant
Medical Assistant
On The Job Training Darrell Army Hospital03-1995
Certificate -
Certified Nursing Assistant
On The Job Training 06-1989
High School Diploma -
Ellison High School
Killeen Texas 7654205-1989
Skills
- Vital signs monitoring
- Patient specimen collection
- Electronic health records
- Infection control procedures
- Basic first aid
- Quality improvement participation
- Medical terminology
- Patient flow management
- Healthcare teamwork
- Medical supply inventory
- Effective communication
- Emotional intelligence
- Problem solving
- Attention to detail
- Time management
- Compassionate care
- Adaptable
- Patient mobility training
- Body mechanics knowledge
- Team collaboration
- Basic nursing care
- Mobility assistance aptitude
- Vitals documentation
- Patient assistance
- Feeding assistance specialist
- Qualified in patient transport
- Patient advocacy
- Infection control
- Bed preparation
- CPR certification
- Sterilization techniques
- EKG interpretation
- Patient observation
- Patient education
- Infection control standards
- Patient positioning
- Restocking supplies
- Health monitoring
- Patient services
- Feeding assistance
- Acute and rehabilitative care
- Acute care
- Clinical training
- Medical equipment operation
- Blood glucose monitoring
- Blood glucose testing
- Infection prevention
- Monitoring patient conditions
- Healthy meal preparation
- Emergency response
- Professional bedside manner
- Patient hygiene management
- Wound care
- Emotional support
- Corrective action planning
- Safety protocols,mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
- ADL support
- Specimen collection
- Oxygen therapy
- Active listening
- Data collection
- Phlebotomy techniques
- Mobility assistance
- Documenting behaviors
- Mental health support
- Organizational skills
- Reliability
- Teamwork
- Patient bathing
- Medication administration
Timeline
Patient Care Technician/Unit Clerk
Seton Medical Center
04.2015 - 04.2019
Day Surgery/PACU Patient Care Tech/Health Unit Coordinator
Baylor Scott & White McLane Children's Hospital
06.2001 - 04.2014
Certified Medical Assistant
Medical Assistant
Certificate -
Certified Nursing Assistant
High School Diploma -
Ellison High School