Linda Arias
ORACLE,AZ
Summary
Compassionate Patient Care Technician with extensive experience at Northwest Medical Center Tucson, skilled in vital signs monitoring and patient education. Recognized for enhancing patient satisfaction through attentive care and effective communication. Proven ability to implement infection control standards, ensuring a safe environment while fostering strong relationships with patients and families.
Overview
17
17
years of professional experience
Work History
Patient Care Technician/Unit Clerk
Northwest Medical Center Tucson
06.2004 - 01.2014
- Monitored patient vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily activities, enhancing comfort and emotional support during care.
- Managed inventory of medical supplies, ensuring availability for healthcare teams.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Educated patients on post-treatment care, improving understanding of health maintenance practices.
- Trained new staff in patient care protocols, fostering a knowledgeable team environment.
- Implemented infection control measures, contributing to safer patient experiences and outcomes.
- Streamlined documentation processes using electronic health records, improving accuracy and efficiency in patient data management.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Streamlined patient check-in process, enhancing efficiency of care delivery.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Assisted nursing staff with medical procedures to support patient care plans.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Facilitated patient mobility and recovery with guided exercises and ambulation support.
- Collected and documented patient information to aid in accurate medical record keeping.
- Fostered clean and hygienic environment, reducing risk of infections.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Supported patients' daily living activities, improving their hospital stay experience.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Implemented infection control protocols, contributing to safer hospital environment.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered high-quality care to Neuro patients in hospital facility.
- Supported needs of 10+ residents under short-term care.
- Managed patient records and ensured accuracy in documentation processes.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Assisted in maintaining inventory of medical supplies, optimizing resource allocation.
- Streamlined administrative workflows, reducing processing times for patient information requests.
- Trained new clerical staff on office procedures and electronic health record systems.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Charted vital signs and added telemetry strips to charts.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
UPC Sign Specialist/Cashier
Petsmart
05.1999 - 01.2004
- Developed and implemented process improvements to enhance operational efficiency.
- Analyzed data trends to inform strategic decision-making and optimize workflows.
- Collaborated with cross-functional teams to align project goals with organizational objectives.
- Facilitated training sessions for new team members, ensuring understanding of best practices.
- Conducted regular audits to ensure compliance with industry regulations and standards.
- Identified areas for cost reduction through process optimization initiatives.
- Followed all company policies and procedures to deliver quality work.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed cash registers and balanced drawers at shift end.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout areas for optimal efficiency.
- Collaborated with team members to improve checkout speed and customer satisfaction.
- Trained new cashiers on procedures and customer service standards.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Cashier/Markdown Team
Mervyn's
11.1996 - 05.1999
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions with accuracy and attention to detail.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Learned store policies and procedures to provide effective support in daily tasks.
- Supported inventory management by restocking shelves as needed during shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Education
Certificate - Nurse Assistant
Central Arizona College
Winkelman05-2004
General
San Manuel High School
San Manuel, AZ05-1996
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Catheter care
- ADL support
- Specimen collection
- Feeding assistance
- Patient positioning
- Professional bedside manner
- Patient services
- Emergency response
- Patient education
- EKG interpretation
- Emotional support
- Medical equipment operation
- Qualified in patient transport
- Mobility assistance aptitude
- Active listening
- Compassionate care
- End-of-life care
- Safety protocols
- Health monitoring
- Patient assistance
- Vitals documentation
- Bed preparation
- HIPAA compliance
- Vital signs
- Calm under stress
- Attention to detail
- Direct patient care
- CPR/AED
- Medical terminology knowledge
- Patient care
- Electronic charting
- Responding to emergencies
- Inpatient care
- Room cleaning and restocking
- Supply restocking
Accomplishments
- Was trained to be a professional Patient Care Tech
- Was trained on site to place a foley catheter
- Was trained on site how to remove a IV
- Was trained on site how to enter physician orders
- Was trained on site how to monitor cardiac patients
- Was trained on site how to read EKG strips
- Was trained on site assisting in wound care
- Was trained on site how to use a blood glucose machine
Timeline
Patient Care Technician/Unit Clerk
Northwest Medical Center Tucson
06.2004 - 01.2014
UPC Sign Specialist/Cashier
Petsmart
05.1999 - 01.2004
Cashier/Markdown Team
Mervyn's
11.1996 - 05.1999
Certificate - Nurse Assistant
Central Arizona College
General
San Manuel High School
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