Kortney R. Letwak
Oracle,AZ
Summary
Behavioral health professional who brings valuable experience in patient care and therapeutic support. Known for facilitating positive outcomes through effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability. Knowledge in nutrition and mental health.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Overnight Behavioral Health Technician
Catalina Behavioral Health
10.2023 - 02.2024
- Night shift 7pm-7am
- Monitored patient behavior and emotional well-being, ensuring safety and adherence to treatment plans.
- Assisted in implementing therapeutic activities that promote skill development and emotional regulation.
- Documented patient progress and incidents accurately, contributing to comprehensive care assessments.
- Administered medications to clients
- Conducted crisis intervention procedures, effectively de-escalating situations to maintain a therapeutic environment.
- Conducted client rounds to check on residents.
- Facilitated on-site activities, support groups, and outings for clients.
Cocktail Server
Miraval Resort and Spa
03.2023 - 10.2023
- Creating a calm and positive environment for guests
- Keeping guests’ identities confidential
- Being empathetic to guests and their wants and needs
- Delivered exceptional cocktail service to enhance guest experiences at resort events.
- Monitored bar cleanliness and organization, adhering to strict aesthetic standards for inviting atmosphere.
Bartender
Ore House Hilltop Tavern
11.2021 - 04.2022
- Alcohol Server Certified
- Crafted signature cocktails and beverages, enhancing customer satisfaction through personalized service.
- Developed and implemented drink specials, increasing customer engagement and driving sales during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Behavioral Health Paraprofessional
Horizon Health & Wellness
12.2018 - 06.2020
- Home visits for patients
- Driving patients to and from appointments
- Facilitated individual and group therapy sessions to enhance client engagement and progress.
- Monitored client behavior, documenting observations to inform treatment adjustments.
- Collaborated with multidisciplinary teams to coordinate comprehensive patient care strategies.
- Provided crisis intervention support, ensuring client safety during critical situations.
- Assisted clients in identifying and setting achievable goals, supporting them throughout their journey of personal growth.
Bartender
Ore House Hilltop Tavern
12.2014 - 09.2018
- Contributing to a fun and exciting environment
- Keeping all customers safe and content at all times
- Working with other bartenders to create good communication
- Alcohol Server Certified
Server
Growler USA
02.2018 - 07.2018
- Maintain a clean workspace
- Contribute to a safe and fun environment
- Working with bartender and other servers to create good communication
- Alcohol Server Certified
Clothing/Shoe Sales Associate
Sportsman’s Warehouse
02.2018 - 06.2018
- Organize shipments of new clothing
- Customer service
- Maintain clean/organized work environment
Sales Associate/Receptionist
Sunshine Experts
04.2017 - 12.2017
- Schedule appointments for customers
- Give information to walk-ins
- Take payments from customers
- Call interested customers
Assistant Research Technician/Administration Clerk
University of Arizona/Biosphere 2
11.2016 - 06.2017
- Perform laboratory diagnostic tests on the Rainforest Exhibit
- Organize data and file information in chronologically order
- Coordinate meetings for faculty relevant to analysis reports and effects
- Greet customers with information regarding tours
- Sell tickets to customers
Server
Stadium Sports Bar
12.2014 - 10.2016
- Maintain a clean workspace
- Contribute to a safe and fun environment
- Working with bartender and other servers to create good communication
- Alcohol Server Certified
Sales Associate/Cashier
Staples
07.2014 - 12.2014
- Deliver Easy Sales and Service
- Maintain store presentation by following merchandise flow and presentation standards processes.
- Maintain a consistent and steady checkout pace
- Determine and demonstrate understanding of customer’s needs
After School Program Tutor
Mountain Vista School District
08.2011 - 05.2013
- Assisted students with academics involving mathematics and writing
- Managed information – hours worked, student’s grades, and academics
- Supported administration with requests and delivered flexible solutions to meet each student’s needs
- Provide strong customer service skills – interact with students, communicate effectively, establish relationships
Teacher Assistant Coordinator
Mountain Vista School District
08.2010 - 05.2013
- Updated teacher’s material and day plans for school activities
- Supervised and planned age-appropriate activities for students
Education
Bachelor of Science - Behavioral Health Science
Grand Canyon University
Phoenix, AZ11.2025
Skills
- Active listening
- Coping skills
- Nutritional knowledge
- Behavioral health support
- Crisis intervention
- Group facilitation
- Empathy and compassion
- Communication skills
- Team collaboration
- Conflict resolution
- Emotional support techniques
- Self-care practices
Certification
- Crisis Management Certified
- CPR Certified
- Fingerprint Clearance Card
- First Aid Certified
Timeline
Overnight Behavioral Health Technician
Catalina Behavioral Health
10.2023 - 02.2024
Cocktail Server
Miraval Resort and Spa
03.2023 - 10.2023
Bartender
Ore House Hilltop Tavern
11.2021 - 04.2022
Behavioral Health Paraprofessional
Horizon Health & Wellness
12.2018 - 06.2020
Server
Growler USA
02.2018 - 07.2018
Clothing/Shoe Sales Associate
Sportsman’s Warehouse
02.2018 - 06.2018
Sales Associate/Receptionist
Sunshine Experts
04.2017 - 12.2017
Assistant Research Technician/Administration Clerk
University of Arizona/Biosphere 2
11.2016 - 06.2017
Bartender
Ore House Hilltop Tavern
12.2014 - 09.2018
Server
Stadium Sports Bar
12.2014 - 10.2016
Sales Associate/Cashier
Staples
07.2014 - 12.2014
After School Program Tutor
Mountain Vista School District
08.2011 - 05.2013
Teacher Assistant Coordinator
Mountain Vista School District
08.2010 - 05.2013
Bachelor of Science - Behavioral Health Science
Grand Canyon University