Meditech
Courtney Jeffries
CNA
Interlachen,FL
Summary
With a proven track record at HCA Florida North Florida Hospital, I excel in patient vital signs monitoring and fostering compassionate care environments. My expertise spans CPR certification and providing emotional support, significantly enhancing patient satisfaction. Skilled in both critical patient care and team collaboration, I've effectively contributed to improved healthcare delivery.
Friendly and compassionate individual with strong interpersonal skills and passion for patient care. Knowledge of basic medical terminology and proficiency in vital sign monitoring and patient assistance. Committed to providing high-quality care to improve patient well-being.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician/Unit Clerk
HCA Florida North Florida Hospital
09.2022 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
Medtech
The Windsor Of Gainesville
06.2022 - 09.2022
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
Caregiver/Medtech
Park of the Palms
05.2021 - 01.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Customer Service Associate
Winn Dixie
10.2019 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
High School Diploma -
Keystone Heights Jr/Sr High School
Keystone Heights, FL05-2022
Skills
- Patient Vital Signs Monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Catheter care
- ADL support
- Specimen collection
- Infection control
- Feeding assistance
- Patient positioning
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Florida Driver's License
- Certified Nursing Assistant - CNA416739
Accomplishments
- Supervised team of 13 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- HCA
- HOSA
- KeyClub
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time off4-day work weekQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Expanse
Google - Slides, Word, spread, Mail
Languages
English
Interests
Off-Road ridding
Photography
Shopping
Tennis
Swimming
Hiking
Timeline
Patient Care Technician/Unit Clerk
HCA Florida North Florida Hospital
09.2022 - Current
Medtech
The Windsor Of Gainesville
06.2022 - 09.2022
Caregiver/Medtech
Park of the Palms
05.2021 - 01.2022
Customer Service Associate
Winn Dixie
10.2019 - 05.2021
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Florida Driver's License
- Certified Nursing Assistant - CNA416739
High School Diploma -
Keystone Heights Jr/Sr High School
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