Kimberly Everett
St. Petersburg,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Collation/Quality Control Inspector
Valpak
St. Petersburg, FL
04.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Analyzed data from process control systems to identify trends in product quality.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
Office Manager
Government Acquisition Service
St. Petersburg, FL
02.2019 - 05.2022
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
QC Manager
Public Power LLC
Clearwater, FL
02.2017 - 12.2019
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Reviewed and monitored product quality performance data to identify trends, areas of improvement and corrective action plans.
- Conducted internal and external audits to ensure compliance with applicable laws, regulations, policies and procedures.
- Developed and implemented QC processes, procedures and standards in accordance with industry regulations.
Home Health Aide
Westminster Shores
St. Petersburg, FL
04.2015 - 08.2017
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
Claims Representative
USAA
St. Petersburg, Florida
03.2013 - 04.2015
- Documented changes in claim statuses using specialized software systems.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Educated customers on their rights under state and federal regulations governing insurance policies.
Education
High School Diploma -
Lakewood High School
St. Petersburg, FL05.2003
CNA -
JSR
St. Petersburg, FLSkills
- Analytical and Critical Thinking
- Self-Directed
- Verbal Communication
- Organizational Skills
- Microsoft Word
- Computer Skills
- First Aid/CPR
- Clerical Support
Timeline
Collation/Quality Control Inspector
Valpak
04.2022 - Current
Office Manager
Government Acquisition Service
02.2019 - 05.2022
QC Manager
Public Power LLC
02.2017 - 12.2019
Home Health Aide
Westminster Shores
04.2015 - 08.2017
Claims Representative
USAA
03.2013 - 04.2015
High School Diploma -
Lakewood High School
CNA -
JSR